• United States Of America, Usa
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Team Lead, Client Services

Job ID # JR58757
Functional Area Client Services
Position Type Full-Time Regular
Experience Desired At least 2 years
Education Desired Bachelors Degree or equivalent

Primary Location US-Massachusetts-Boston 100 High Street-4107
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Client Services Team Lead Risk & Performance Institutional & Wholesale FIS Global

Enter the dynamic world of FinTech with a position that combines aspects of the financial services, technology, and consulting industries This multi-dimensional role offers challenges and opportunities beyond most managerial positions, and provides fast upward and outward career mobility with exposure to many facets of our global organization and the institutions of our clients

Developmental Value

Be responsible for the success of a team
Familiarize yourself with various financial instruments utilized by banks and the software solutions which drive the entire banking industry
Advance your client-facing skills with a range of users, managers, and executives who contribute to our client base
Increase your financial risk management and industry best-practices knowledge, while also expanding your technological toolkit
Achieve a global perspective of the financial services industry by collaborating with our global network of offices and serving clients from multiple countries, cultures, institutions, and functions
Learn from and interact with our industry experts in a cooperative environment while delivering critical solutions to our clients
Why work for one bank when you can work for over 600 - develop and grow your skills faster in a multifaceted position

Functions & Responsibilities

Oversee a team of 4 to 8 consultants providing support for FIS software
Take individual ownership of client cases with the ability to collaborate with other team members and seek guidance from senior experts
Monitor call queues, call volume and other metrics Analyzes results and trends Ensures volume of work produced meets product/service standards and exceeds quality standards
Communicate daily and meet face-to-face with high-ranking members of the banking industry
Create modeling solutions for our clients using advanced financial risk management and technical knowledge
Cooperate with product management, development, and quality assurance teams to anticipate future industry needs
Troubleshoot software errors and malfunctions to determine underlying causes and provide suitable solutions to clients
Prioritize daily between cases, projects, training, self-development goals, and more in a fast-paced and flexible atmosphere

Ideal Candidate Profile

2 years experience in banking, finance, or B2B software companies
A Bachelors degree (or equivalent) in Finance/Economics/Accounting, MIS/IT/CIS, or Engineering
Strong interest in management, management experience a plus
Strong interest in technology and its relationship with the banking industry and risk management
Professional communication, interpersonal, organizational, and analytical skills
Innovative and energetic personality with entrepreneurial and ambitious spirit
Ability to absorb new concepts quickly, think independently, work effectively with others, and demonstrate strong problem-solving ability
Proficiency in all Microsoft Office applications, especially Excel
Prior experience using relational databases (SQL, Oracle, etc) is a plus
Candidates must be authorized to work permanently in the US

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:



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