• Team Lead - Applications Technical Support - eLearning Domain Jobs in Mumbai,India

  • Praxis Consultants
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Hope you are doing good We have urgent requirements for Technical Support Team Lead role with a product based MNC for Goregaon east Mumbai location

Team Lead-Technical Support

Company A product based MNC in e-learning domain

Location Mumbai

Job qualifications & Professional skills

- Bachelors Degree

- Experience in leading a team

- 6+ years of L2/L3 level experience in a customer facing role in an application support environment We value ability and experience to independently manage operational relationship with enterprise customers

- Excellent communication skills in English This position requires above par skills to write and speak in English

- Extensive experience in supporting enterprise customers based in US and Europe

- Familiarity with HTML and CSS

- Familiarity with Learning Management Systems

- Expertise in Microsoft Office Suite especially in Excel Should be able to understand and handle CSV files

- Ability to review a customer request, and apply the necessary analytical skills to ensure successful delivery of the end product

- This role will involve direct customer contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory

- An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent

- Ability to consistently spot and report issues before they reach a point of becoming critical

- A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology

- Must have an inherent attention to detail

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 02nd Mar 2020

Key Skills:

Company Profile:

Not Mentioned

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status