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Job Description:

TAM Bilingual Part Time Panel Relations Specialist (English and Spanish) - Oldsmar, FL

Location Oldsmar, FL, US

Company Nielsen

TAM Bilingual Part Time Panel Relations Specialist (English and Spanish) - Oldsmar, FL - 42939

Field Operations and Panel Recruitment - USA Oldsmar, Florida

TAM Bilingual Part Time Panel Relations Specialist (English and Spanish) - Oldsmar, FL

The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists The position entails outbound and inbound calls to panelists, reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment

Shift Schedule Mondays - Saturdays 200 pm - 1000 pm - Flexible between the hours (32 hours a week)

Principle Accountabilities

Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
Meets outbound and inbound call metrics
Builds solid, productive panelist relationships through positive communication
Collects and analyzes data, providing feedback to panelists
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists
Investigates and resolves proprietary system generated panelist performance issues
Schedules return calls as needed with panelists
Works with support departments as needed to resolve panelist issues

Qualifications

In addition to a professional attitude, the successful candidate should also possess the following

Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Spanish and/or Asian bilingual skills are a plus
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred

ABOUT NIELSEN

Were in tune with what the world is watching, buying, and everything in between If you can think of it, were measuring it We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of whats happening now and whats coming next for our clients Todays data is tomorrows marketplace revelation

We like to be in the middle of the action Thats why you can find us at work in over 100 countries From global industry leaders to small businesses, consumer goods to media companies, we work with them all Were bringing in data 24/7 and the possibilities are endless See whats next with us at Nielsen careersnielsencom

Nielsen is committed to hiring and retaining a diverse workforce We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Type Regular

Primary Location Oldsmar,Florida

Secondary Locations , , ,

Travel No

Nearest Major Market Tampa

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Research/Surveyor/MR
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Company
Nielsen Research Ltd Coarfix

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