• Systems Support Engineer Jobs in Costa Rica - 23778129

  • Akamai Technologies India Pvt Ltd
  • Costa Rica
  • Save Job
  • 4 - 5 Years
  • Posted : above 1 month

Job Description:

About Akamai

Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online Having pioneered the content delivery market more than a decade ago, Akamais services have been adopted by many of the worlds most recognized brands across diverse industries Since its start in 1998, Akamai has grown from a research big idea into one of the worlds most successful technology companies, with consistent profitability and inclusion as an S&P 500 company With more than 1,800 employees and over 65,000 servers located around the globe, Akamai is committed to innovation in technology and service Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate Akamai - Powering a Better Internet

About the Team

One key ingredient to Akamais success has been an exceptional level of customer service and customization throughout a customers life cycle-initial contacts, pre-sales consultation, contracting and integration, upgrades, event support, and strategic consultation Also, Akamai is a successful business because it is an efficient business Supporting Akamais people in delivering this service and efficiency level requires a diverse array of enterprise applications The team responsible for these applications is distributed, with staff in Bangalore, India The team works on automating the workflows for various departments in the enterprise By creating a common framework of enterprise applications, the team has a first order impact on Akamais continued growth while saving millions of dollars

About the Job

As Systems Support Engineer, you will work in a global environment and apply skills in application administration, deployment, and production configuration You will own the responsibilities of administration for bunch of Enterprise Applications end to end, responsible for application monitoring and Incident management

Responsibilities

Administer Enterprise Applications like CRM on an on-going basis Deploy Enterprise Applications in production and configure them Understand the various business processes around the Enterprise Applications to deliver value Be adaptive Be productive quickly in a new environment that is fast paced Learn new processes and multiple technologies Roll up your sleeves and do what needs to be done
The team responds to incidents, but more importantly gathers and analyzes data to root out errors, discern trends and prevent incidents through pro-active analysis and monitoring The team is responsible for identifying and finding root cause for issues occurring across Enterprise Applications
Work closely with Engineering teams, specifically with development teams & Business Analyst that design and deploy all deliverables across Enterprise Applications and provide post go-live application support
Is a Go-getter with ability to identify, analyze and debug issues Provide short term as well as long term solutions to issue, especially customer escalations

Basic Qualifications

Bachelors Degree in Engineering/Sciences/Systems Management and equivalent experience
Overall Work Experience 4 - 5 years
Minimum 2 years of experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP/CRM/enterprise-class systems
Knowledge on deployment methodologies like Jenkins, Perl script etc
The ability to drive issues to resolution
Strong communication skills, ability to work closely with other members of the team
Proficiency in Unix/Linux/Windows knowledge
Experience in Oracle E-Business, Oracle Business Intelligence Informatica, Hyperion Essbase, and Integration tools like Mulesoft & CastItron
Strong understanding of RDBMS concept and SQL, preferably in Oracle

Desired Qualifications

Expert knowledge of Three (or more) Unix, SQL, CRM Application Exposure, Integration tools like Informatica/CastIron/Mulesoft
Prior operations experience (2 or more years) in supporting Enterprise Applications
Experience in providing operational support, preferably Enterprise Application and able to prioritize the task as needed
Strong desire to learn and increase knowledge setExposure to on-call support / production support
Exposure to on-call support / production support

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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