• Systems Support Engineer.senior Lead Jobs in Bangalore,India - 25044040

  • Akamai Technologies India Pvt Ltd

Job Description:

Overview

Were seeking talented, adaptable people who love solving problems and getting things done Like troubleshooting, but dont want to be a cog in a big customer support org Love fixing bad code but dont want to be bogged down by release schedules/deployments Want to be a hero by leading a team that can quickly identify problems and drive them to resolution Then this is the job for you

As our Network Systems Support Engineer II Lead, you will be a hands-on lead in a team of 3-4 people working in a shift-based environment This team would help maintain and support the tools & infrastructure that allow our users at Akamai to deploy and maintain a huge worldwide network with a relatively small team of people

About the Team

The Networks division is responsible for deploying and maintaining Akamais global network, that carries over 20 PERCENT of the worlds web traffic

The Network Systems department supports the various sub-teams within Networks, allowing them to do their jobs more efficiently

The teams responsibilities will include

* Monitoring incoming support requests via email, chat, tickets

* Fixing / Escalating issues depending on problem severity

* Monitoring system health and ensure everything is up and running

* Managing our ticketing queue and driving tickets to closure

* Creating/Improving support-related documentation

* Doing some development work to fix bugs, make quick enhancements & handle technical debt

Required Education and Experience

Applicants must meet one of the following education and experience requirements

* 5 years of relevant experience and a Bachelors degree or

* 3 years of relevant experience and a Masters degree or

* Equivalent professional experience

Required Skills

Strong communication skills

Excellent problem solving skills

Minimum of 4 years writing code in at least one of the following Python, Perl or PHP

Minimum of 4 years working in a Linux/UNIX environment

Minimum of 2 year working with relational database systems and complex SQL statements

Minimum of 1 year building web-based applications (HTML, CSS, Javascript)

Desired Skills

Experience in diagnosing and analysing large, complex systems

Experience working with existing (sometimes poorly written) code

Experience in database administration

Experience in system administration

Experience leading a team of support engineers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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