• Systems Support Analyst 4 Jobs in Hyderabad,India - 25723122

  • Wells Fargo India Solutions Pvt Ltd

Job Description:

Systems Support Analyst 4 Save for LaterRemove Saved Job Go to My Saved Jobs

Job ID 45295BR About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a leading global financial services company with $20 trillion in assets and offices in over 37 countries Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially We also value the viewpoints of our team members and encourage them to be their best Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience We are looking for talented people who will put our customers at the center of everything we do Help us build a better Wells Fargo It all begins with outstanding talent It all begins with you Learn more at our International Careers website


About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA, by supporting over half of Wells Fargos business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines Learn more about EGS at our International Careers website

Wholesale, Wealth & Investment Management Technology

Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain
Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succeed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across US-based businesses through WIMs sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

About the Role

Individual contributor responsible for managing CRM Application must have good background in production support area ( L1/L2 ) and technically excelled in NET (Support ) technologies and SFDC Application

Job Responsibilities

Proactive monitoring of all CRM application in production environment along with infrastructure management Must have good knowledge in Net Application support
Serve as system administrator for the Salesforcecom production environment
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
Report production issues/bugs and help in replication of the issues
Identify gaps in production monitoring and work towards addressing them
Work to contribute and improve the End User experience
Contribute towards application stability, identify incident patterns, report vulnerability in production environment and need to work on patching
Participate in BCP/DR, patching and upgrades related to application/database servers
Train new and existing team member on technical and functional aspects
Ability to manage incident calls and participate on RCA discussions
Capable of cross-train and cross learn multiple functions

Market Skills and Certifications

Essential Qualifications

Minimum six years of working experience as NET production support analyst
Must have hands-on experience in working with VBA for Excel
Good to have experience of C# and NET development platform
Working knowledge of SQL Databases including writing queries & basic network configuration
Basic knowledge about VSTO Add-ins
Basic knowledge about MS Azure
Knowledge of troubleshooting tools and techniques related to networks
and systems i e remote access tools, Windows Support tools, connectivity
tests, etc
Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management
Should have excellent communication skills (to be part of support calls)
Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools

Support Hours * 630 AM to 330 PM or 130 PM to 1030 PM
Shift times are subjected to change based on Manger requirement & Daylight savings and org policies/procedure

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law We comply with all applicable laws in every jurisdiction in which we operate

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 22nd Jul 2020

Key Skills:

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