• Systems Engineer Jobs in Bangalore,India

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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Details ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines It helps clients in the financial services, payment and loyalty solutions, manufacturing, education, aerospace and technology industries with their key business and technology challenges ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure

We have 1,300 employees globally and is growing rapidly across all its offices In the US ThoughtFocus has locations in California, New York, New Jersey, Wisconsin, Georgia and Texas As an organization, ThoughtFocus strives to build lasting relationships ThoughtFocus was founded in 2004 and continues to be an employee owned company with a minority investment from the Blackstone Group



Passion for delivering an outstanding client experience

Superior written and verbal communication skills

Confident and friendly phone presence

Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment

Strong troubleshooting and problem solving skills

Confidence to Speak Up and share knowledge, areas of improvement, etc

3-5 Years Window server experience but not limited to

o Strong understanding of Active Directory topologies and how sites interconnect

o Strong understanding of File Sharing Technologies including (NTFS, DFS, FTP, and Backups)

o Strong understanding of group policies and how to troubleshoot advanced GPO application issues for servers and clients

1-3 Years experience with Dell/EMC Avamar backups preferred Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments

2-3 Years VMWare/Citrix Experience Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments

2-4 Years Microsoft Exchange /O365 Exchange Online administration experience a plus, but not required Exchange 2010 experience preferred, but should be familiar with 2007/2003

o Ability to troubleshoot mail flow issues (internal connectors or SMTP inbound/outbound)

o Ability to troubleshoot performance issues, and comfort with database maintenance tasks

o Ability to configure and manage ActiveSync and Blackberry Enterprise Server Comfortable with BES server migration tasks

Collaborative, team-player, stays Cool Under Pressure

Ability to provide off-hours on-call support

1-2 yrs hands on Server Administration experience including but not limited to

o Active Directory account management

o HP Server hardware

Must be authorized to work in the United States

Strong scripting abilities (PowerShell, VBScript, python, batch)


Windows and Mac OS, MSFT Office, and common business applications

Hardware Printers, peripherals, and mobile devices

Basic knowledge of Active Directory and networking

Preferred Experience

Familiar with the Azure cloud platform

Cisco networking technologies a plus but not required

Job description


Deliver a stellar remote end user and systems support experience

Level 2 Engineering and Support for client infrastructure

Monitor and manage email and case management queues

Performance of health checks with an attention to quality and detail - address anomalies or escalate, as needed

See cases through to client-confirmed resolutions

Assist with automation of repetitive tasks and suggest efficiencies

Document support-related solutions and client environments

Identify repetitive issues for root cause analysis

Ensure cases exceed client expectations and are within pre-defined OLAs

Projects, as assigned

Should be comfortable speaking to clients regarding their technology needs and making recommendations

Ability to troubleshoot and resolve issues, in a timely manner

Ability to work from a ticketing system and provide quality updates to clients and internal teams

Should be comfortable speaking to clients regarding their technology needs and making recommendations

Ability to document all work completed and train support staff on client systems

On-call is required as a part of this role

Should have the ability to perform site surveys for clients and put together recommendations in a business ready format

Strong ability to troubleshoot issues and perform Root Cause Analysis

Life at ThoughtFocus

ThoughtFocus is a global company that brings together skilled professionals from many diverse industries and experiences Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves

Solving complicated client problems requires great people ThoughtFocus is a firm built on the talent of its people We work hard every day to nurture and expand the capabilities of our team members As a member of the ThoughtFocus team you will be challenged every day to deliver innovative business solutions, elegant technology, and sophisticated business services focused on our clients end goals

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 16th Feb 2020

Key Skills:

Company Profile:


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