• Systems Analyst - Leeds Jobs in United Kingdom

  • DXC Technologies
  • United Kingdom, Uk
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

DXC Technology (DXC NYSE) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries The companys technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions DXC Technology is recognized among the best corporate citizens globally For more information, visit wwwdxccom

Role Summary

To support DXCs XFI insurance software implemented across London Market, General and Health insurance markets The support team support sits across an international footprint, with clients opting for either dedicated or non-dedicated team support The role requires the use of SQL Server/Oracle and XFI application tools to provide issue resolution in line with contracted SLAs as well as helping develop additional functionality as required by clients

Key Accountabilities and Responsibilities

Supporting clients existing configurations and day-to-day queries
Using analytical skills to debug and troubleshoot configuration or systemic issues
Conduct triage and analysis of support requests from the client whilst adhering to contracted SLAs
Estimation and design of solutions to insurance issues
Gathering and interpreting client business requirements
Documenting and planning of fixes/changes required
Development of fixes/changes utilizing both SQL Server /Oracle and DXCs XFI application tools
Conducting developer testing and peer reviews
Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements
Communicating with client at all stages of development lifecycle to provide excellent customer service
Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts
Work an On-Call rota within the support team to cover core contracted support hours if/when required
To design, develop, review and execute system test scripts
To prepare technical system documentation as reference for testing and support as required
To proactively and effectively work with internal and external teams when required to achieve issue resolution
To proactively escalate issues with line manager when required
To proactively ensure that coding standards and best practice approaches adhered to and updated when required
Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur

Essential Skills/Qualifications

Excellent problem-solving skills
Knowledge and understanding of database design best practice
Worked in either a BA or second line software support role
Ability to produce documentation to a high standard
Ability to work on your own as well as part of a team
Excellent communication skill across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and e mail correspondence
Ability to advise and influence client directions in relation to scope, time, costs and approach
Ability to take decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information
Availability to travel to client sites both domestic and international should the need arise
Hard-working, enthusiastic and enjoys being challenged
Able to demonstrate examples of learning new software tools/products
Minimum 2 years active experience of using SQL Server/Oracle Must be confident in all aspects of SQL including Stored procedures / Triggers / Views / Functions / Indexes
Table creation and maintenance requiring detailed data entry

Desirable Skills/Qualifications

The ability to confidently present information to internal and external clients
Ability to conceptualize and build complex system architectures using DXCs XFI Software and the database together Ability to interpret errors to resolve problems
Minimum 2 years experience of or exposure to insurance industry practices and/or systems
Experience in data analysis and reporting
Understanding of metadata systems
Knowledge of development life-cycle best practices
Detailed knowledge of Windows environments
Other programming experience
ITIL Qualification
Knowledge of development life-cycle best practices
Minimum 2 years experience of or exposure to insurance industry practices and/or systems

DXC Technology is committed to the development of a fully inclusive workforce All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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