• Systems Analyst 3-Support Jobs in Hong Kong - 25116649

  • Hong Kong
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Systems Analyst 3-Support - 19001ECV

Preferred Qualifications

Good understanding of Cloud Stack and Architecture
Managing database and related products in the Cloud Assisting customers in their Journey to Cloud transition from On Premises Database environments
Supporting customer Databases and related products in Public, Private and Hybrid Cloud
Proactively working with ACS customers to ensure their successful deployment of the Oracle Database and related products in On Premises and Cloud environments
Experience of any of the following would be a definite advantage Oracle Engineered Systems (ie Exadata)
Rest API
Bigdata / Hadoop
MySQL / TimesTen
Virtualization Platforms

Available to work in 24X7 capability for critical support
Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM
Strong DBA skills and relevant working experience with Oracle Database 11g, and 12c
Oracle GoldenGate and/or MySQL Skills are highly desired
Experience with Non-Oracle To Oracle migration skills will be an advantage
Experience implementing high availability features of Oracle Database
Experience with Exadata and Enterprise Manager12c & 13 is plus
Experience with Database Security products like Db Vault, Audit Vault etc
Experience in application tuning at Database level
Sharp technical troubleshooting skills
Good understanding of Oracle support processes
Ability to manage escalated technical situations & develop action plans
Ability to facilitate issues with Development and Support
Strong analytical skills
At least 8 plus years of experience with Oracle Database as a DBA/Apps DBA/Consultant/Support Engineer BS and/or MS in Computer Science or equivalent preferred
Oracle OCM / OCP DBA certifications
Some travel may be required for training or customer visit

Good Communication Skill in Putonghua, Cantonese & English

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products You should be highly experienced in some Oracle products and several platforms that are being supported You will be expected to work with only general guidance from management while advising management on progress/status

Job duties are varied and complex utilizing independent judgment May have project lead role Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience Experience with Oracle*s core products, applications, and tools is important

Job Support

Location HK-HK,Hong Kong-Causeway Bay

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Database Administration (DBA)
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

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