• System Support Representative 2 Jobs in United States Of America - 23846031

  • Jacobs Engineering Group Inc.
  • United States Of America, Usa

Job Description:

System Support Representative 2 - ( ATE0003IF )


Jacobs is a global technology company, delivering solutions for a more connected, sustainable world We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness Jacobs deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients locations around the world

Jacobs provides support for mission planning systems to Air National Guard units throughout the United States This includes maintaining the integrity of weapons system certified Mission Planning Environment software, configuration management, and technical support/troubleshooting

Jacobs is seeking a full time System Support Representative The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for Patriot Excalibur and/or related systems Under certain circumstances, may be required to deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States

Duties & Responsibilities

Work scope may include any/all of the following duties

Support primary and secondary customers and may be required to support a multi-state region by performing updates, upgrades, maintenance, and disposition of hardware/software
Analyze software, hardware, and system malfunctions, and implement corrective actions
Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required
Support unit needs during exercises, daily training, deployments, and real-world contingencies Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities


Education Desired/Required

BS degree in a computer or related technical discipline from an accredited college or university and at least one (1) year of experience as a System Support Representative and five (5) years of progressive, relevant computer experience or any equivalent combination of relevant education, experience, training, and certifications

****Requires an active Secret Clearance at hire****

Experience Required/Desired

Understanding of mission planning concepts and aircraft performance factors is required; crew experience is highly desired
Understanding of airspace, airports, airways, and navigation aids
Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
Knowledge of networking hardware/software over classified and unclassified government networks
Understand mission planning system functions and external interfaces to include setup and teardown procedures
Operational aircrew experience is desirable

Training & Certifications

DoD 8570 IAT Level 2 (Security or equivalent) desired, required within six (6) months of hire

Systems Security Certified Practitioner (SSCP)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)

Guidelines (level of supervision required to perform)

Must be able to work independently but within the framework established by the supervisor and/or customer

Complexity of tasks/responsibilities

Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need
Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives
Must be able to work independently and with minimal to no supervision

Positions supervised


US CITIZENSHIP REQUIRED Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

Essential Functions

Physical Requirements

Light- Work usually requires standing or walking to a significant degree Exerts up to 20 lbs of force occasionally or up to 10 lbs of force frequently to move objects

Work Environment

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management

Must be able to work independently and with minimal supervision

Equipment and Machines

Standard office equipment and machines, computer workstation


With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential

Must be able to work within the shift hours of 600 am and 600 pm

May be required to work outside of normal shift hours when required for mission support

Other Essential Functions

Some travel may be required


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Engineering/Projects, Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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