• System Support & Engineer Jobs in United States Of America - 25311261

  • Credit Suisse Securities (India) Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

System Support & Engineer

United States-NC-Raleigh |

Full-time (FT) | Technology [IT] | Job ID 140925 Systems Engineering English

Credit Suisse is a leading global wealth manager with strong investment banking capabilities Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities We are Credit Suisse

We Offer

Job Overview

Application Support Analyst supporting the GM OTC Derivatives Front Office environment by performing Level 2 application support duties for a 30 mission critical and critical systems The applicant will be part of Application Support team within Global Markets The role is located in our Raleigh offices and offers close proximity to regional development and QA teams for the same set of applications The culture of the organization is transitioning to a Dev/ops model a key success factor of the role will be to reduce the manual operate activities (Toil) and risk thereby growing efficiency and reliability of the services provided

Application Support Group (ASG) manages the production environment and provides support for Trade Management applications globally Our team operates globally and are located in London, New York, Raleigh, Singapore, Mumbai and Pune ASG is responsible for the full production environment from user facing business support, to batch and system monitoring, change/ release management & deployment, environment management, metrics & Key Performance Indicators, capacity-planning, automation of manual support processes and service level management with the user base

Position will involve some shift work (on a rota basis), with weekend and holiday coverage sometimes required Support team provides business coverage from 7am-7pm Travel to other offices may be required

We Offer

We are a department that values Diversity and Inclusion (D&I) and is committed to realizing the firms D&I ambition which is an integral part of our global Conduct and Ethics Standards

Collecting accurate and validated trades into the TM stores such as DTD, FIRM and Fidessa

Providing Trade Management functions such as post trade activity including trade capture, lifecycle event management, workflow, regulatory reporting, exception management and position management

Standardizing the trade data models & controls ensuring coherency & integrity

Enforcement of front to back trade and business flow efficiency and measuring progress against agreed indicators to target state

Reporting on C&C volumes and highlight high risk amendments for supervisory review

Providing application support to internal users (front, middle and back office functions as well as other IT groups) external clients

Field support queries from users (front office, external clients, internal operations and technology groups) in Asia and globally

Take ownership to investigate, log/track and resolve 2nd level support queries This will involve a deep understanding of the systems supported as well as the underlying business concepts

Assess the relative severity and impact of incidents on business & external clients and remediate appropriately

Actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions

Actively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels

Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems

Communicate status and resolution of issues on a timely basis to users & technologists, bringing up to management, where appropriate

Build positive relationships with other technology teams including other global support / business lines, application development, QA and infrastructure (eg DBA, server teams, web services, etc) teams

Build and maintain relationships with users, including front office and other internal groups

Monitoring & automation tools

Articulate concepts effectively to business users and technologists at all levels

You Offer

Provide operational non-functional requirements in to development team at design stage and ensure requirements result in an operational efficient and robust solution Good degree in a numerate discipline (for example, Computer Science, Electronics, Physics, Mathematics, Engineering, Finance, Economics)

ITIL certification

You have relevant experience in application support in a Front Office/ Trading environment

You carry a deep knowledge of financial markets with an understanding of enterprise systems

You have technical skills including SQL(Oracle/Sybase/MS SQL Server), DB, Shell/Python/Perl Scripting

You possess excellent written and verbal communication skills with a capacity to operate in a global team and diverse work environment

You have demonstrated ability to support demanding users with tried ability to handle pressure using strong problem solving and analytical skills

You have shown ability to assimilate and apply information rapidly and effectively

You are striving to learn both the technology and business

You have an ability to multi-task, being able to prioritize and follow through on tasks

You are a problem-solver who takes initiative and has a real passion for using creativity in solving issues

You have flexibility to work on a shift basis

You have a strong technology background and are comfortable working across a range of systems and technologies

You show the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in an enthusiastic manner

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

Taking these free online tutorials can help you get your next job

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status