• System Management Design Expert Jobs in Hungary

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Job Description:

System Management Design Expert ( 122170 )

Job function Customer service

Main location Europe-Hungary-Budapest

Schedule Full-time

Working pattern Standard

Salary competitive

The Specifics

The Team BT Global ITMS

Contract Type Permanent

Work Schedule Normal working hours

Home office opportunity Yes, depending on further agreement

What youll be doing

As System Management Design Expert (UCMS), you will be in charge of

You will review and optimize existing Event Management solution and update of low level System Management (Monitoring) concept & design accordingly
You will enhance Monitoring concept and design in case of new UCMS components (eg CMS) and ensure implementation from a monitoring technical viewpoint
Support infrastructure reporting (device health, capacity reports, CDR/CMR based reports, Call Quality etc)
Analysis of all monitoring aspect/levels nodes, element manager, umbrella manager with the interconnection via SNMP-Get, SNMP-Trap, SYSLOG, ICMP, HTTP(S), AXL, SSH
Create, submit and drive Event Management related Change Requests, Service Request, FDRs needed for reliable operations of the monitoring solution (eg BT/Coba FWs, Configs, new developments, etc)
Provide technical consultancy to BT internal teams covering all technical aspects of Event Management and its interfaces to Incident management (SD Mailbox, Icinga FE, W4N Event Dashboard, SMARTS/NGSD event handling)
Represent 2nd line support for any issues affecting monitoring & infrastructure reporting systems & tools
Working close together with In-life teams, in particular, In-life TDAs, system and application specialists, 2nd&3rd level teams, config teams from BT and 3rd party supplier

Well also need to see these on your CV

Soft skills

Ability to meet the customers needs in line with the business requirements is a must
Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
Working with a cooperative and positive attitude in a group settings to achieve common goals is an advantage
Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, eg making things happen, putting energy to solve the situation is a must

Professional skills

Fundamental know-how regarding system monitoring, from hardware to application level is a must
Clear understanding of Event Management process & tools as part of ITIL is a must
Deep understanding of VoIP components and its data structure is an advantage
Proven experience with Cisco UCC solutions and according VoIP component suppliers is an advantage
Good knowledge of state-of-the-art monitoring systems & tools (Nagios/Icinga, EMC Smarts, W4N) is an advantage

Language skills

English on a fluent level is a must
German on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards

Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 23rd Jan 2020

Key Skills:

Company Profile:


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