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  • 8 - 13 Years
  • Posted : above 1 month

Job Description:

We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion You ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product You bring your skills, experience and passion and we will give you the springboard for your ambitions

System Engineer L3 Support Clari5 Come aboard our growing global team and work for a category leader with a market presence in 15 countries You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud We create customer-centric predictable enterprises and we do this by directing intelligence to the heart of every customer interaction In real-time

The Role

Render exceptional first-tier phone/ email support for efficient resolution of technology and functional problems across all products

Take ownership of user problems and be proactive when dealing with user issues

Follow established set of processes while handling support requests

Report any issue that may significantly impact the business

Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams

Ensure all calls are logged in the ticketing logging system & every activity is updated

Ensure users and management are notified during downtimes with complete information

Identify and learn more about the software and hardware used/ supported by the organization

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles Your Skills

Experience in Customer Support with an enterprise software organization

Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc)

Hands-on experience in managing web servers (Apache, Tomcat, JBoss)

Elementary database (SQL Server, MySQL, Oracle) operational knowledge

Proficient with Scripting or other programming languages

Hands-on experience on ticketing tools (Jira / Freshdesk)

Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure

Excellent verbal, written, presentation and interpersonal communication skills

Fast learner who can pick up new technologies

Capable of working with a cross-functional team to solve business and technical problems

Ability to make complex technical matters easy-to-comprehend for non-technical persons

Highly driven individual with an execution focus and a strong sense of urgency

High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality

Ability and willingness to travel, if required Additional / Preferred Skills

Exposure at client sites is desirable

Experience in Financial Service industry or Banking applications is desirable

Bachelor s degree or equivalent combination of education and 8 years or more of experience

Bachelor s degree in computer science, or related field preferred,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 06th Jun 2020

Key Skills:

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