• System Engineer L2 Support Jobs in Bangalore,India - 25177108

  • CustomerXPs

Job Description:

System Engineer L2 Support

Full Time

Bangalore

Come aboard our growing global team and work for a category leader with a market presence in 15 countries You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud We create customer-centric predictable enterprises and we do this by directing intelligence to the heart of every customer interaction In real-time

We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion Youll be core member of a specialist team that is passionate about rendering support to our flagship real-time product You bring your skills, experience and passion and we will give you the springboard for your ambitions

The Role
Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products
Take ownership of user problems and be proactive when dealing with user issues
Follow established set of processes while handling support requests
Report any issue that may significantly impact the business
Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
Ensure all calls are logged in the ticketing logging system & every activity is updated
Ensure users and management are notified during downtimes with complete information
Identify and learn more about the software and hardware used/supported by the organization
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

Your Skills Experience in Customer Support with an enterprise software organization
Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc)
Hands-on experience in managing web servers (Apache, Tomcat, JBoss)
Elementary database (SQL Server, MySQL, Oracle) operational knowledge
Proficient with Scripting or other programming languages
Hands-on experience on ticketing tools (Jira / Freshdesk)
Readiness to work shifts and/or be on call and/or put in extra hours for task closure
Excellent verbal, written, presentation and interpersonal communication skills
Fast learner who can pick up new technologies
Capable of working with a cross-functional team to solve business and technical problems
Ability to make complex technical matters easy-to-comprehend for non-technical persons
Highly driven individual with an execution focus and a strong sense of urgency
High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality
Ability and willingness to travel, if required

Additional / Preferred Skills Should be flexible with rotational Shifts
Exposure at client sites is desirable
Experience in Financial Service industry or Banking applications is desirable

Your Education / Qualification Bachelors degree or equivalent combination of education and experience

About Us Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risknet and ranked consistently in Chartis RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime The companys flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4 PERCENT of the global populations banking transactions With 200 million accounts at a single site, Clari5 has the worlds largest implementation of a fraud management solution Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technologys Best Use of IT in Risk Management/Regulation and Celents Model Bank of the Year

Job Features Job Category Product Support

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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