• System Engineer Jobs in Bangalore,India - 24953773

  • Merck Ltd
  • Save Job
  • 5 - 6 Years
  • Posted : above 1 month

Job Description:

Provide day-to-day IT support to local and remote offices/end users using ticketing system, in-person, via IT support line, email and instant messaging
Assist the staff with the installation, configuration, and ongoing usability of Laptop/Desktop computers as well as peripheral equipment and software
Work on Images builds, and co-ordinate with different teams to set up of user accounts as well as the deployment and support of computers to new employees
Collect equipment from departing employees and add it to tracking database Assist in IT needs for staff or executive meetings
Experience with Service management tool like Service now, should have good expertise on remote support tools, MS office and outlook
Hands on Experience on supporting MAC OS, JAMF, DELL KACE, SCCM, MDM Airwatch
Ensure all IT areas are maintained in a clean and tidy condition, in compliance with Health & Security recommendations
Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation
Assist with output device support and optimization
Manage IT Assets Data base
Flexible for Rotational shifts
Participate in Global technology platforms, initiatives or projects as required
Experience on Back up tools
Support experience with AV equipments like Projectors, Video Walls etc will be an added advantage

Requirements

5-6 Years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support
Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
Highly proficient in Windows hardware and software support
Strong knowledge of MS Office, Outlook, Lotus Notes and other Desktop applications
Strong knowledge and experience with help ticketing systems such as ServiceNow
Demonstrated proficiency with remote control support tools
Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting, MAC Support and Mobile device Support
Extreme customer focus in all aspects of work
Demonstrated ability of recording keeping and documentation Providing training to co-workers
Demonstrated ability to follow and creating knowledge base articles desired
Flexible, willing to learn new Technologies and work in challenging environment

Education

BE/ BTech / BCA/ 3 years Diploma in CSE, IT, ETC

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 06th May 2020

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