• Swiggy - Operations Manager - Sourcing & On-boarding Jobs in Chandigarh,India

  • Swiggy

Job Description:

ABOUT TEAM - OPERATIONS

The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability While we make our efforts in achieving these objectives, we also already have Indias largest delivery fleet and we are heavily focused on ensuring a great DE experience We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job

CITY OPERATIONS TEAMS

Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations

Job Description & Responsibilities

This position is responsible for overall managing the sourcing, onboarding, and training team for Swiggy The candidate would be responsible for hiring of Delivery Executives, manage, run onboarding & training SOP and end to end solutions on lean and effective ways in meeting the business metrics The position is a middle-management role within the operations team The role would require the candidate to perform the following tasks

Strategy and planning

- The candidate will assist the top-management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives aligned with company UE

- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives

- Design and manage execution for cost effective and timely addition of Delivery executives

- Responsible for deciding on the staffing and training requirements for all the areas under your purview

Implementation

- Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics

People management

- Responsible for managing the team, from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Desired Skills

- Relevant 3+ years of experience (preferably in Sales, Program management, stakeholder management, Business development roles and people management)

- Experience in managing blue collared employees such as delivery executives & an understanding of market - Value add

- Strong communication and convincing skills and the ability to meet daily, weekly, and long- term requirements and goals

- Should be comfortable working with MS excel and data

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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