• Swiggy - Manager - Field Operations Jobs in Andhra Pradesh

  • Swiggy

Job Description:

- Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations

- Strategy and planning The candidate will assist the top-management in developing operations strategy for effectively scaling the operations The candidate will be liaison between the strategy team and implementation team

- Implementation The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust

- People management The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy The senior operations manager is expected to directly / indirectly manage a team of 80-100 employees within 3 months of joining the company

- Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

- Ability to evaluate and manage the resources and processes required for the successful completion of projects Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability

- Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary

- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required Perform ad-hoc analysis and reports based on business needs

Desired Candidate

- Good People management skills and should have experience in Handling Blue collar

- Should be Very good in analytics and Mathematics as number crunching is an intrinsic part of the job

- Should have worked in Operations in Industry or should be from Logistic background

- Prior experience in process design and operations implementation (preferably in logistics / Supply chain management)

- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals

- Structured problem solving, detail oriented and customer first attitude

- Knowledge of supervisory techniques to manage, motivate and train employees

- The candidate should have entrepreneurial attitude / should be a go-getter

- Must have attention to detail and critically think through and resolve problems

- Must have customer service skills and be able to maintain a consistent, high level of service

- Must have ability to multi-task, manage multiple accounts and establish priorities

- Understand lean operations strategies (especially concepts relevant to services industry

- Should have a bike Should be available to work on weekends

- Should be okay to travel within the City

- Telugu Speaking Preferable

- Should have decent geographical knowledge of Andhra

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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