• SVP - Segment Digital Deployment Lead Jobs in United States Of America

  • Citibank India
  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

SVP - Segment Digital Deployment Lead - 19031565

Description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients

Citis Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities

Diversity is a key business imperative and a source of strength at Citi We serve clients from every walk of life, every background and every origin Our goal is to have our workforce reflect this same diversity at all levels Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all

About the Role

Developing client segmentation models and innovative cross-channel value proposition designs that are aligned with our client needs and globally-consistent with our global segment models is an important objective and focus area for the Affluent Segment Team This team has been tasked with defining the US client segmentation strategy and coordinating delivery plan that will support multiple client facing technology and segment value proposition releases slated for phased deployment in 2019 onwards

The role of Senior VP Segment Channel Development will align with multiple Citi business partner teams and will provide support and help drive implementation for a differentiated and innovative client experience model supporting Citis affluent segment value proposition Primary responsibility will be a focus on further developing the Digital experience for our affluent segment clients across all digital client touchpoints, integrating enhanced capabilities fully with branch, phone and sales teams

Candidate will be responsible for identifying and driving key priorities for further enhancing the Client Experience offering by segment - for Citigold, Citi Priority and Citigold Private Client These priorities will be across key segment offerings, including, financial planning capabilities, client benefits and rewards, while driving integration and building of a client-centric operating model The candidate will work very closely with multiple partner teams and functional counterparts (product, technology, legal, compliance, risk, finance, etc)

Responsibilities / Duties

Responsible for the development of a holistic Affluent Segment Digital Client Experience Strategy needs based robust planning capabilities, product & pricing solutions and coverage models supported by channel integration
Responsible for requirement development, management oversight and execution support of strategic Citigold, Citi Priority and Citigold Private Client Experience and content will need to interact with numerous teams both within Citi and outside of Citi to drive initiatives forward
Participate in various listening channels regarding the digital experience and driving change accordingly channels would include online chat, secure messages, the Citi Ideas forum, and formalized client complaints
Responsible for the development of a Multi-Channel Affluent Segment Client Experience Sales & Service Engagement Model Mapping Document with coordinating enhancement plan
Provide management and project management support for multiple CBOL/mobile/tablet digitally focused segment enhancement initiatives planned for 2019 implementation
Support ongoing research, design, and implementation of Customer Journey Mapping initiatives and with several process re-engineering focused deliverables
Ensure ongoing alignment with key business counterparts awareness, coordination, and agreed priorities
Engage key decision making bodies/committees to secure required approvals for project deliverables

Qualifications

Expertise and deep knowledge of the Affluent and Emerging Segment marketplace within the financial services industry
Strong knowledge of retail banking and wealth management businesses
Experience driving client excellence programs with on-going client experience management & tracking models
Experience and proven Project Management Skills leading teams and Senior Level Steering Committees
Experience and proven success with channel integration and the execution of client facing deliverables
Experience interfacing with field organizations across all channels phone, branch, online
Experience working with technical teams on technology / systems changes (both internal and external to Citi)
Experience with banker and customer facing process mapping and process improvement model designs
Expertise with the creation of strategic and compelling PowerPoint presentations for Senior Leadership reviews
Experience working in a large and complex matrixed organization
The ideal candidate will have 10 years of experience in the Financial Services Industry with a focus on the Affluent Segment / HNW client base
Candidate will have solid experience with successfully developing and implementing client experience sales & service model solutions
Candidate will have prior experience and strong Project Management skills
Additional 5-7 years of leadership experience required, since working cross internal teams will be a big focus for this role
MBA preferred, Bachelors degree required

EEO Statement Citi is an equal opportunity and affirmative action employer Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency Citi wont discriminate against anyone for discussing pay, but those with access to pay data in their work cant disclose it unless responding to complaints/investigations or legal requirements

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Citibank Indiaarfix

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