• Supr Daily - Senior Manager/General Manager - Customer Care Process Jobs in Bangalore,India - 25309259

  • Supr Daily
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Responsibilities

- Work closely with the Director CX to design strategies for the CC Process

- Manage all aspects of customer support and work towards process efficiency

- Design success metrics for projects to optimize customer experience

- Guides and owns the SOP and shares best practices

- Manage customer escalations and create projects to ensure best customer experience

- Re-engineer the existing process to work towards improving the NPS

Requirement

- 5 - 10 years of experience in Customer Experience improvement

- Should have handled Customer Centric roles with experience of handling Customer Care Operations/Projects

- Should have built SOPs that have been followed within the organization

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 03rd Jun 2020

Key Skills:

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