• Support Specialist Jobs in Bangalore,India - 25312182

  • Standard Chartered Bank Ltd
  • Save Job
  • 8 - 10 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Skills & Attributes (Must have )

1 Worked extensively in an application support environment for around 7-8 years, hands-on with exposure in handling L1, L2 and L3 support, Application Deployment and Developing Enhancements

2 Strong knowledge and work experience on Linux/Unix/Windows Operating systems administration, end to end hands on in application deployment both technically and process wise

3 Having hands on in Java, Springs, Webservices, XML, Oracle, SQL, Devops and MQ technologies will be added advantage

4 Possess good technical knowledge in implementing, troubleshooting, performance tuning of Unix/LINUX/Windows hardware, operating system and system services

5 Hands on/ Strong Knowledge (admin) of any one Web Server and one Application server is a must Unix/Linux/ Windows scripting knowledge is an added advantage

6 Good experience working in hybrid environments (cloud & on-premises)

7 Trouble shooting ability to troubleshoot complex infra resource issues and application deployment issues by looking at log files and monitoring solutions that are implemented

8 Establish adequate monitoring to ensure efficient and reliable service delivery and hands-on with various monitoring tools will be an advantage

9 Familiar with Client Onboarind and Life Cycle monitoring process - AML, CDD, KYC, Risk and Compliance will be an added advantage

10 Strong communication skills both in verbal and written forms and right attitude to perform as a team player

11 Devops knowledge is of additional advantage

Key Responsibilities

1 Reduction of Business impact caused by change due to Process failure or non compliance

2 Reduction of High Sev incidents and Critical Situations caused by change

3 Ability to perform monitoring of various system components and assist in enhancing them

4 Understanding the Code and coding standards provide and following the best practices in fixing a problem or issue

5 Ability to perform program PSS changes, test, obtain sign-offs, and deploy into production by following proper process and documentation

6 Understanding the business requirement from functional specification / Technical walk through for low/med/complex project

7 Participation in design discussions for acquiring better understanding of the enhamcent of the product and domain

8 Review all necessary documents for every release implementation to ensure completeness and accuracy

9 Design or approach documents need to be created and/or peer reviewed to ensure completeness and accuracy

10 Follow escalation procedures during outages and ensure root-cause analysis is performed

11 Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement

12 Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue

13 Performing post-implementation review for all changes and releases

14 Perform RCA for all High Sev/Crit Sit Incidents caused by change Ability to browse various logs and identifying the root cause

15 Performs Start-of-Day checks and recoveries to ensure technical readiness of the CIC applications All exception/error messages must be monitored

16 Assists or Perform impact analysis, capacity planning and process automation

17 Perform other BAU activities such as extraction of prod data, providing data /info dev team or Business queries, archival or house keeping, DR drills etc,

Qualification

Field of Study Engineering or Bachelor degree in Computer Science

Certification Graduate Certification

Minimum 8-10 years working experiences

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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