• Support Renewal Representative II - Dutch speaker Jobs in Romania

  • ORACLE
  • Romania

Job Description:

Support Renewal Representative II - Dutch speaker - 19001282

Preferred Qualifications

Oracle (NASDAQ ORCL) is the worlds most complete, open, and integrated business software and hardware systems company For more information about Oracle, visit oraclecom

Support Renewal Representative, Dutch Language

Role Overview

As a member of Oracles Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals Following up on a subset of renewals in varying sized and customers in an assigned manner You will educate customers on business practices and any associated contractual implications Ensure customer awareness and understanding of applicable elements of the Support Portfolio Manage exceptions for customers with issues that may delay or inhibit renewals Identify and transfer leads to sales reps for new opportunities Accurately forecast business targets and opportunities in assigned accounts

Duties and tasks are standard with some variation Excellent customer service skills answering phones and emails Works independently within defined policies and procedures Strong attention to detail, organizational skills, and analytical skills Preferred qualifications 2 years relevant experience and or BA/BS degree preferred Requires ability to gain acceptance of others in challenging situations Strong problem solving skills Demonstrated leadership skills

More Detailed Information

Primary Focus

The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Services questions and order quoting and processing Working in a phone and email system taking the next request as they come in from any Oracle customer regardless of the size Support Renewal Reps are responsible for ensuring customers questions are answered and PO are received and processed for all support renewals Support Renewal Reps are responsible

for driving online quoting and PO acceptance on line by customers as well as driving auto renewal and other customer automation

Distinguishing Characteristics

Support Renewal Representative II has at least two years customer service experience within the software and/or related services industry

Core characteristics include

Demonstration of strength and confidence in interpersonal communications and diplomacy;

Self-motivation and ability to think on ones feet;

Ability to acquire new skills quickly;

Effective management of multiple tasks and priorities

Examples of Duties

Answering inbound customer service 0800 line calls and emails

Drives automation through the Oracle store

Contact customers as required to ensure POs are issued prior to expiration, prioritizing communications based on dollar amount and customer need

Educates customers on business practices and any associated contractual implications

Ensures customer awareness and understanding of applicable elements of the Support Portfolio

Manages exceptions for customers with issues that may delay or inhibit renewals

Perform contract maintenance as requested by Customers such as contact changes, address/site updates

Accurately forecasts business

Work as a team sharing the work load across the org, regardless of account assignment or comp plan

Continual building/refining customer service skills and knowledge

Knowledge and Skills

Technical

Demonstrated ability to learn new and often complex business systems quickly and effectively

Ability to effectively navigate Oracle and leverage appropriate resources at appropriate times

Comprehension of the Oracle sales process/cycle and Business Practice policies

Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems

Understands business use of Oracle products, services and future directions

Knowledge of Oracle applications a plus

Professional

Excellent communication and customer service skills

Takes initiative and uses all available resources

Excellent research and problem solving skills

Effectively manages time and priorities to meet service levels

Self-motivated, focused, and driven to achieve goals

Exercises judgment, initiative, and discretion when providing solutions to customers

Able to apply knowledge and make decisions with minimal direction from management

Projects a positive, and professional image

Demonstrated ability to meet deadlines

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals

Demonstrated ability to learn new concepts quickly and translate them to their job

Independent and resourceful

Can handle multiple tasks effectively and can prioritize work to meet aggressive goals

Qualifications

Bachelors degree or 2 years customer service experience preferred

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Detailed Description and Job Requirements

Drive the renewal of Oracles contracts to existing customers

Responsible for timely renewals for small to medium-sized customers in assigned territory Educate customers on business practices and any associated contractual implications Ensure customer awareness and understanding of applicable elements of Oracles portfolio Meet productivity expectations on outbound calls for renewals Manage exceptions for customers with issues that may delay or inhibit renewals Identify and transfer leads to sales representatives for top-tier opportunities Accurately forecast business targets and opportunities in territory

2-5 years experience in sales or related area Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Sales

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

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