• Support Renewal Advisor - Polish Jobs in Romania - 25085898

  • ORACLE
  • Romania

Job Description:

Support Renewal Advisor - Polish - 19001BH3

Preferred Qualifications

Oracle Support Renewal Advisor - Polish

Oracle provides the worlds most complete, open, and integrated

business software and hardware systems

The Oracle Digital Renewal Center (DRC) is one of the largest

support groups in the Oracle Romania Organization and manages

Oracle Support Service Contract Renewals for all of Europe

RESPONSIBILITIES

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts

Sell Support Service Contract Renewals for existing Oracle customers and partners

Identify and close potential upselling opportunities

Correctly identify customer requirements and needs

Advise about support service offerings and their benefits

Educate customers on e-business practices and contractual terms & conditions

Respond to customer requests, queries, and complaints

Ensure contracts are correct and related offers sent in a timely manner

Drives automation through the Oracle store and support renewal portal

Interact with multiple departments in Oracle as required

EXPERIENCE

The successful candidate will have at least 1-2 years of experience in sales/telesales and/or customer services A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus The position will require working flexibly and openly with a wide range of team members

QUALIFICATIONS

Advanced English skills, proficient Polish skills

Very good communication skills, both written and verbal

Proven experience in sales and/or support services, preferably in IT&C

Proven influencing and negotiation skills

Works independently and is self-motivated, focused, and driven to achieve goals

Projects a positive, and professional image

Strong problem solving and objection handling abilities

Ability to deliver timely and accurate results, attention to detail

Ability to effectively manage multiple tasks and priorities

Ability to adapt and acquire new skills quickly in a challenging and fast changing environment

Strong team player

Advanced computer skills (MS Office, etc)

Bachelor degree

WHY WORK ORACLE DRC

In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies We are looking for motivated candidates, and have programs in place for developing their careers

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Detailed Description and Job Requirements

Drive the renewal of Oracles contracts to existing customers

Responsible for timely renewals for small to medium-sized customers in assigned territory Educate customers on business practices and any associated contractual implications Ensure customer awareness and understanding of applicable elements of Oracles portfolio Meet productivity expectations on outbound calls for renewals Manage exceptions for customers with issues that may delay or inhibit renewals Identify and transfer leads to sales representatives for top-tier opportunities Accurately forecast business targets and opportunities in territory

2-5 years experience in sales or related area Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Sales

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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