• Support Manager - Technology & Operations Jobs in Chennai,India - 23632338

  • Standard Chartered Bank Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Support Manager - Technology & Operations - ( 1900019500 )

Job Technology

Primary Location ASEAN & South Asia-India-Chennai

Schedule Full-time

Employee Status Permanent

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Analyse issues reported by users and provide solutions/clarification
Provide system improvement plans for repeated issues to improve application stability
Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue
Work with vendor and Fix product defects
Manage the Remedy/Ticket and keep the latest information in the system
Provide support during SR & Medium priority and during DR drill
To build relationship & network with stakeholders within & outside the immediate team
Ensure customer satisfaction through improved service and quality
Do testing and implementation for periodic BAU fix releases

Our Ideal Candidate

Functional/Technical Skills

Skill Proficiency Level (Introductory/Core/ Advanced/Expert) *

Development programming languages

Advanced

Design

Introductory

Operating systems

Introductory

Unit Testing

Advanced

Database (SQL & PLSQL)

Advanced

Infrastructure

Introductory

Software Config Management

Core

Development toolkits

Advanced

Scripting (Shell)

Advanced

Support system interface

Advanced

Support batch jobs

Advanced

Process standards

Advanced

Application knowledge

Introductory

Systems documentation

Advanced

Systems integration

Advanced

Behavioral Skills

Skill Proficiency Level

Analytical and problem solving

Advanced

Communication

Advanced

Teamwork

Core

Coaching

Introductory

Stakeholder Management

Advanced

Planning and Organisation

Advanced

Judgement and decision making

Introductory

Group policies and processes

Introductory

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

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