• Support Manager Jobs in Chennai,India - 25022141

  • Standard Chartered Bank Ltd
  • Save Job
  • 6 - 7 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base


12-14 Years of IT experience Banking domain is desirable
Willing to come in shifts as per the PSS shift rota & support BAU 24X7 support model including night and weekend support
Hands on Production support experience with at least 6-7 years managing Cash, Payments or Clearing
Very Good knowledge in Java, J2EE, Oracle, WaaS, MQ and Unix technologies and with webMethods is an added value
Hands on knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc,
Advanced documentation skills to ensure that the knowledge repository is up-to-date
Good with stakeholder communication and able to liaise with SrMgmt
Hands-on managing DR/BCP Management
Should have technical knowledge in understanding Monitoring tools in order to self-initiate monitoring refinements
Primarily responsible for the stability of the production system Ensures second and third level of support is in place for problem diagnosis and resolution as per the agreed SLAs

Good to have skills

Good understanding of microservices
Basic understanding of LAN, WAN and Firewall

USP of the role

Prior experience in working in 24X7 support model
Technical service management experience
Well versed with technologies to understand our banking systems
Hands-on experience handling Major Incidents

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 09th May 2020

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