• Support Manager Jobs in Chennai,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 8 - 10 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Situational/Technical Specialist

Our Ideal Candidate

8-10 Years of IT experience Banking domain is desirable

Willing to come in shifts as per the CnC shift rota & support CnC 24X7 support model including night and weekend support

Hands on Production support experience with at least 5 years managing Cash, Payments, Trade, or Global Banking systems

Very Good knowledge in Oracle, WaaS, MQ and Unix technologies

Very good hands-on knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc,

Good Knowledge on SWIFTNet domain on various SWIFT Products (SAA/ SAG/ SNL/ SAB) based on various platforms such as AIX, Sun Solaris, and Windows

Should have technical knowledge in understanding Monitoring tools in order to self-initiate monitoring refinements

Primarily responsible for the stability of the production system Ensures second and third level of support is in place for problem diagnosis and resolution as per the agreed SLAs

Basic understanding of LAN, WAN and Firewall

Good with stakeholder communication and able to liaise with SrMgmt

Prior experience in working in 24X7 support model

Prior PSS working experience

Well versed with technologies to understand our banking systems

Knowledge and experience handling / been a part of Major Incidents

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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