Job Description:

Support Executive - ( 190001MN )

Description

Serve as in-house technical expert with a focus on helping our customers increase their consumption by providing advisory services Provide technical guidance on new features, functionalities and encourage customer adoption Drive the deployment of the customers workloads into Azure and increase their consumption of the platform by providing deployment guidance, supporting development of the customers cloud adoption model, and providing appropriate recommendations to overcome blockers Help customers adopt the services by providing Enhanced advisory - Azure support on migration, architecture, development, and deployment topics by answering how to questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams Help drive improved support CPE for customers using Microsoft Azure Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources Serve as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (Worldwide) As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets

Qualifications

TECHNICAL SKILLS (Preferred/Optional) [1st] Understanding of cloud vs on premise computing Solid understanding of fundamentals of cloud computing Technical understanding of the Azure Platform and architecture A strong knowledge of the Microsoft Windows platform Familiarity with networking concepts including VIPs, NAT, DNS NET 30/35/40 Visual Studio Languages (VB, C/C#/C ) SQL Azure / SQL Server Distributed application architecture Application Lifecycle Management (ALM) Service Oriented Architectures (SOA) Familiarity with load balancing, geo-redundancy, CDN and VPN technologies preferred Familiarity with Virtualization concepts and virtual system administration Familiarity with Hyper-V configuration and administration Good in prioritization, time management, and has excellent follow through skills SOFT SKILLS [2nd] Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile Enterprise Architects, CxOs, Development & Test Management, IT Directors) [3rd] Passion for customer advocacy in technology domain Strong communications skills in spoken and written English Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth Ability to work independently Must be a great Customer advocate EXPERIENCE (Preferred) 8 Years information technology role experience 5 Years Systems Development, Network Operations, or Customer Service 3 Years in Application development, preferably using cloud platforms 2 Years Azure Development or Azure Support EDUCATION/CERTIFICATION BSC, BE, B Tech in CS or IT MCSE, MCPD, or MCAD preferred

Primary Location IND-Telangana-Hyderabad

Job Support Executive

Organization Sonata Software Ltd (SSL)

Schedule Regular

Shift Standard

Job Type Full-time

Day Job

Job Posting Aug 19, 2019, 122502 PM

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

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