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Job Description:

Support Engineering Manager, DART Job ID 713695 | ADCI - Tamil Nadu

DESCRIPTION Digital Royalties and Accounting Team (DART) is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Digital eco-system The role encompasses managing a growing support engineering team that is providing production ticket support (tier-3 support, escalations to engineering teams) for multiple products and platforms, engineering development support, and business decision making support DART team comprises of engineers with technical skills blending systems and software engineering

We are looking for a technical manager with experience managing managers and software engineering support team or equivalent and have a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead multi-functional teams and loves a fast-paced environment If you fit the profile we would love to talk to you

Responsibilities include managing Support Managers and also direct management of a team of 15 support engineers, drive process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams The role also involves driving smaller scope development projects and building custom tools

BASIC QUALIFICATIONS Bachelors degree in Computer Science, Engineering or related technical discipline
- 10 years of software/systems engineering experience
- 3 years experience managing people Experience in hiring, building, and supervising high performance teams
- Some experience with networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), systems administration (Unix/linux), programming/scripting (Java or C , Perl or shell scripting), understanding of monitoring and metrics
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

PREFERRED QUALIFICATIONS Preferred Qualifications

- Hands-on technical expertise
- Strong metrics and operational excellence focus
- Hires and develops great people including maangers
- Ability to handle multiple competing priorities in a fast-paced environment
- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
- Proven track record of taking ownership and driving results on technical projects
- Has relentlessly high standards (is never satisfied with the status quo)
- Strong results orientation

Job details

Chennai, India

Software Development

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

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