• Support Engineer @ SAP Ariba Jobs in Czech Republic - 25172487

  • SAP Labs Pvt Ltd
  • Czech Republic

Job Description:

City Prague, PR, CZ

Company SAP

Requisition ID 228841
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

JOB OVERVIEW

The primary function of the Technical Support Engineer (Technical Expertise) is to effectively provide dependable and timely resolution to all product related technical issues experienced by Ariba customers The Technical Support Engineer may also interface with external and internal technical implementation teams which include System Administrators, Database Administrators, Application Developers, System Integrators, Third Party Consultants, and Project Managers The Technical Support Engineer will also work with the Ariba Engineering, Solutions Management, and Hosting Operations teams to resolve complex software issues while identifying product defects, enhancements, and limitations
DUTIES AND RESPONSIBILITIES

Provide direct technical assistance with customers via phone and email
Provide internal and external user support for application issues of a technical nature
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Create internal/external content for Aribas knowledge base
Maintain consistent, regular communication with customers regarding the status of their requests
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
Anticipate customer needs and effectively address concerns related to their issue or resolution
Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
Ensure that individual performance meets or exceeds department standards
Develop strong working relationships with cross-functional teams within Ariba
Work with customers to identify and resolve reported system defects
Must be available for weekend or evening support as required
All other duties as assigned

SKILLS

Strong problem solving, organizational, and analytical skills
Strong technical knowledge or expertise in Ariba solutions
Ensure that emergency situations or urgent customer issues are resolved in the most timely and effective manner possible
Ability to work well in a fast paced environment
Proven ability to manage multiple tasks or projects with changing priorities Enjoys and thrives on performing multiple tasks and responsibilities at once
Strong time management and prioritization skills Utilize available time efficiently in order to achieve effective and efficient results
Strong ability to capture a complete and accurate problem/symptom description of reported issues
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Exceptional written and oral communication skills Strong ability to listen to and work with customers in real-time to resolve issues
Can do attitude and team player
It is desired that candidates have a working knowledge of one or more of the following concepts/technologies Hands-on experience in one or more databases including Oracle, DB2 or Microsoft SQL Server
Experience with Application Servers such as WebLogic or WebSphere
Knowledge/experience with one or more Web Servers like Sun One or IIS
Working knowledge of Windows, UNIX, Linux based operating systems
An understanding of object-oriented methodologies and programming in Java
HTML or XML (JavaScript and css)

PREFERED QUALIFICATIONS

Bachelors degree with a technical discipline
2 Years working with a web-based software solution (Ariba Solutions preferred)
Experience working with Spend Management Solutions in a support role
Experience in Support, Software Development, IT, or Quality Assurance is preferred

BASIC QUALIFICATIONS

Bachelors Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance

The SAP ARIBA and SAP FIELDGLASS Culture Values

SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make

What exactly does #BeREAL stand for The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment SAP, Engineer, ERP, Oracle, Database, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

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