• Support Engineer Jobs in United States Of America

  • SAP Labs Pvt Ltd
  • United States Of America, Usa

Job Description:

City Naperville, IL, US

Company SAP

Requisition ID 225648
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

We are currently seeking a Support Engineer to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application The successful candidate must have working experience creating and editing SQL, preferably T-SQL, on a day to day basis to resolve issues The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need

Key Responsibilities

Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Properly document results of analysis and obtain internal team and external clients/partners sign-off on solutions and/or processes
Serve as a liaison between various internal teams such as Development, QA, DBAs and Professional Services
Become an expert in all facets of the SAP Fieldglass proprietary services procurement application

Participate in special projects and teams when required as well as take part in meetings with clients technical personnel as required
Communicate complex issues both at a technical and non-technical level to different audiences
Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
Contribute in creating documentation for both internal and external use
Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or clients business processes
Participate in weekend support activities and extended coverage if required

We are looking for

BA/BS in Business, MIS, Computer Science or equivalent industry work experience
3 years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
Proficiency with MS Excel, Access, Word and PowerPoint is required, and knowledge of Java code would be highly advantageous
Client facing experience a plus
Relevant Staffing Industry knowledge/experience would be helpful
Must show strong analytical skills and can translate business requirements into technical solutions
Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
Must show an ability to apply problem-solving techniques to application, environment, and to data issues
Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously
Solid work ethic and dedication to producing high quality accurate work

WHAT YOU GET FROM US
Success is what you make it At SAP, we help you make it your own
A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (AmericasCareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom) Requests for reasonable accommodation will be considered on a case-by-case basis Successful candidates might be required to undergo a background verification with an external vendor

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability

Successful candidates might be required to undergo a background verification with an external vendor
Additional Locations

Nearest Major Market Naperville
Nearest Secondary Market Chicago
Job Segment ERP, Engineer, SAP, SQL, Database, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
SAP Labs Pvt Ltdarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status