• Netherlands
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Gracenote as a part of Nielsen Company helps people connect to the music, TV shows, movies, and sports they love across the worlds most popular entertainment platforms and devices, from Apple to Amazon to Time Warner Cable and Tesla From servicing billions of requests a day for the music business to providing the data powering global TV Grids in the Video business, to dealing with the dynamics of Real-Time Sports Data Gracenotes sports database is one of the largest in the world Customers and partners are national and international media, TV channels, international sports federations and organizers of events (such as the Olympics and the Commonwealth Games) Gracenote Sports offers its customers innovative distribution and publishing solutions with the ambition to publish the data within one second in all products
In order to meet the 24/7/365 requirements of our customers, as well as those of internal groups like Engineering and Customer Care, Gracenote has created the Service Operation Support (SOS) team With a goal of meeting the companys internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it Currently, we are looking for a

SUPPORT ENGINEER

to become part of our SOS team This position is based in Nieuwegein (The Netherlands) as part of a growing global team with members in the United States and Canada

WHATS THE JOB

As a Support Engineer, the successful candidate will be responsible for supporting the onboarding/offboarding of customers, ensure reliable and on time product and data delivery, as well as supporting the overall operation of the SOS group Additionally, resolving or escalating issues from submission/detection to fulfillment/resolution You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include technical triaging, providing status updates and communications to management as required This candidate should have a passion for automation and quality; An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud; and most importantly the desire to constantly make things better Our team is full of sports enthusiasts as we are a part of Gracenote Sports See this video for a general impression https//jobsnielsencom/job/Houten-DevOps-Engineer-UT/490575400/feedId=232800

Main responsibilities are

Identifying and troubleshooting issues in the operational data flow - what kind of issues examples
Work on rotation for 24/7 production systems
Maintaining, tuning of our applications and suggestions for improvement
Internal documentation

WHOM ARE WE LOOKING FOR

Main requirements are

Basic understanding of APIs
Experience with SQL server and T-SQL or other such as Oracle, PLSQL
Experience with AWS or similar cloud services such as Google Cloud, Microsoft Could, Azure, IBM solutions
Experience with Linux
Programming/Scripting experience using program languages such as Python / Shell / Bash would be a great asset
Experience with analysis of data and front end applications
Good problem solving/analytical skills
Strong verbal, written communication skills in English

WHAT CAN WE OFFER YOU

Professional Growth - we are giving for self-responsibility to organize your work and have the freedom to take ownership of your tasks and make choices You will be provided with training to become an expert in your field as well as great exposure to new - state of the art tech

Training & Development - This position is a perfect possibility to gain extensive knowledge about cloud solutions and scripting You will have the possibility to work in the hi-tech and digital solutions-oriented environment

Benefits - Besides the salary, you will get the following non-financial benefits package - voluntary hours paid, flexible and family-friendly schedules, possibility to work from home, lunches paid partially by the company, travelling cost reimbursement, pension plan and disability insurance

Great Culture - Our values in Nielsen are Personal, Open, Integrated & Useful You will experience a dynamic, open, international and solution-oriented environment when you can be simply yourself

ARE YOU THE ONE WE ARE LOOKING FOR

Apply now by clicking the Apply button
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new colleague Therefore we encourage you to apply as soon as possible

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Research/Surveyor/MR
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 16th Jan 2020

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