• Mexico
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Support Engineer mexicocity, mexico

The position requires the candidate to provide customers with a technical support and be the focal point for all the Support services The candidate will mediate between the customers and other Global Support teams closing the gap of diff languages The candidate should have very good communication skills, be customer facing, and have excellent fault finding skills

Responsibilities

Act as a focal point for all technical aspects;
Interact with the main Support group to resolve problems, receive corrections and implement fixes;
Assist in resolving on-going support and maintenance related issues;
Interface with customers to facilitate acceptance testing;
Documenting systems solutions;
Produce daily detailed journals of the status of the system;
Keep in regular contact with key users;
Be proactive to customer needs;
Be able to identify problems early to prevent escalations;
Provide regular updates to customers on key issues;

EXPERIENCE & QUALIFICATIONS Mandatory Requirements
IT, SW or Telecommunications related Engineer degree;
5 or more years of experience in developing and maintaining SW for Telecom customers;
Proficient in the Spanish and the English languages;
3 or more years of experience with Unix/Linux Operating Systems;
Good knowledge of UNIX shell scripting (bash, ksh, tcsh, etc);
3 or more years with SQL & SQL scripts;
Good knowledge of Web application servers such as WebLogic;
Software Integration experience;

Desirable Requirements
Oracle DBA experience an advantage;
Experience in help desk and Service Request tracking tools an advantage
GSM/UMTS/LTE Performance/Fault Management experience;
Experience in configuring H/A or DRP solutions
IT Hardware and Networking experience;
Experience in telecom / communications / OSS and BSS industries;
Report development experience (Crystal Reports)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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