• Support Engineer: Jobs in Bangalore,India

  • Appmocx Pvt. Ltd.
  • Save Job
  • 4 - 9 Years
  • Posted : above 1 month

Job Description:



Support Engineer (L2 – TrackWise) 

Experience 4 to 7 Years


Work Location Bangalore


  1. Plans, performs, and manages low to medium complexity production support tasks and activities that require generic knowledge about application and infrastructure support

  2. Activities include monitoring production systems, initial triaging and troubleshooting, incident,  problem management

  3. Good understanding of regulatory Standards like 21 CFR Part 11, GxP

  4. Thorough understanding of ITIL framework

  5. Works on planning and execution of problem, incidents, production processes, controls and service requests

  6. Escalates unresolved issues to respective L3 support team

  7. Provides mid-level end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training

  8. Willingness to work in Flexible timings (Shifts 24x7)






Apply advanced technical principles, theories, and concepts and has full knowledge of other related disciplines

  • Excellent problem solving and analytical skills 

  • Ability to troubleshoot issues and find solutions

  • Experience with TrackWise application support, ITIL framework, support standards and processes like SLAs and ITSM tools

  • Experience and expertise in a broad array of specialized areas of TrackWise EQMS and should possess knowledge on the following modules of TrackWise,

  • TrackWise Login accounts, Memberships, Dashboard, Desktop Layout configurations, Workflow configurations, Notifications, Admin Queries, basic understanding on Crystal Reports, PR/Selection Imports, Monitoring and basic understanding on web services   

  • Should be willing to work at clients location on be half of Appmocx Pvt Ltd

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : IT-Software
    Functional Area : IT Software : Software Products & Services
    Role : Software Engineer
    Salary : As per Industry Standards
    Deadline : 14th Mar 2020

    Key Skills:

    Company Profile:

    Appmocx Pvt Ltd

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