• Support Delivery Manager Jobs in Japan - 23778171

  • Akamai Technologies India Pvt Ltd
  • Japan
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

This position will be responsible for the overall delivery of support to their named accounts specifically including, but not limited to, the management of high impact technical support and customer satisfaction issues, resolving customer escalations through coordination of internal and external resources, and to ensure that the operational continuity of the customers live delivery and support is always at an optimal level

What you will do
Manage to resolution all issues and/or customer affecting Service Incidents to maintain and restore customer confidence in Akamai
Implement problem management processes to prevent recurrence of issues and avoidance of new issues
Responsible for external and internal communications to assure delivery and full customer understanding of corrective actions plans and progress
Coordination of Platform / PDG / GSS resources to ensure proper implementation of corrective actions
Identify possible product/service quality issues affecting customers and bring them to the attention of the Account Team and/or AkaTec (Akamais Technical support team) Line Managers

Does it describe you
* Demonstrate ability to develop new skills through active pursuit of self-directed learning and formal course participation
* Strong team player who enjoys working in a fast-paced team atmosphere
* Ability to manage multiple priorities, commitments and projects
* Self-motivated, directed and passionate about what you do
* Experience working in enterprise environments service level agreements and documented process
* Exemplary customer service attitude with customer relationship management experience
* Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
* Prior work in a consulting sales or services environment with direct customer contact

Your experience must include
* Fluent in Japanese and at least Business level in English
* Minimum 3 years of experience in a customer facing technical support environment
* Experience in supporting named accounts
* Minimum 2 years of experience with Internet technologies/protocols including Web Application troubleshooting and debugging skills using network and software tools
* Minimum 15 years of experience in system support in at least one of following areas Unix/Linux, Mac OS, Windows, TCP/IP networking, Software Development

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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