• Support Analyst - Rapid Response, Asset Management Jobs in Mumbai,India - 24973803

  • JPMorgan Chase & Co
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Support Analyst - Rapid Response, Asset Management Req # 190027603

Location Mumbai, MH, IN

Job Category Technology

JP Morgan Chase & Co is a leading global financial services firm, with assets of $20 trillion, and operations in more than 100 countries We are a leader in asset management, investment banking, private banking, treasury and securities services, and financial services for consumers, small business, and commercial banking Our broad global platform and strength enable us to create long-lasting value for our clients A component of the Dow Jones Industrial Average, JP Morgan Chase serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional, and government clients under its JP Morgan and Chase brands More information about the firm is available at wwwJPMorganChasecom

The Private Bank at JP Morgan is part of JP Morgan Asset Management (AM) We are one of the largest asset and wealth managers in the world We serve four distinct client groups through four businesses institutions and retail clients through JP Morgan Asset Management; ultra high net worth clients through the Private Bank; and high net worth clients through Private Wealth Management and JP Morgan Securities Our clients include institutions, retail investors and high net worth individuals in every major market throughout the world We offer global investment management in equities, fixed income, real estate, hedge funds, private equity and liquidity We provide trust and estate, banking, and brokerage services to high net worth clients, and retirement services for corporations and individual clients through the Private Bank; and high net worth clients through Private Wealth Management and JP Morgan Securities Our clients include institutions, retail investors and high net worth individuals in every major market throughout the world We offer global investment management in equities, fixed income, real estate, hedge funds, private equity and liquidity We provide trust and estate, banking, and brokerage services to high net worth clients, and retirement services for corporations and individuals

Asset and Wealth Management Production and Infrastructure (AWMPI) is comprised of a global management team who specialize in -

Production Support (Application Services Delivery)

Technology Infrastructure Architecture and Engineering

Distributed Computing Infrastructure Support

End User Technology

Infrastructure Solutions Management

AM - Devops Rapid Response Team

Position Overview

This position is for Production Support DevOps Rapid Response role in Asset & Wealth Management The individual will support production/application activities for all Batch and Middleware applications This position is based in Mumbai, India

Responsibilities and Deliverables

The Production Support Analyst will handle the day-to-day application support activities for Asset Management, its Applications and its overnight batches

Candidate will work closely with business stakeholders, Infrastructure, App Dev teams and other production support teams within the organization

The role needs to be able to support the batches/applications on weekdays and support weekend hygiene patches and post code change validations hence will require candidate to work in shifts (Morning & Afternoon IST Timings)

Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production stability

Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention

Remediation of Information Risk Gaps within applications

The role requires the ability to provide rapid response to queues of incidents, participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations

Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting

Automate manual tasks and streamline processes using scripts and scheduling tools

Requires a hands on person with strong troubleshooting and debugging skills

Communicating via phone and email with users and stakeholders to review issues and determine solutions

The individual will be responsible to ensure that the applications met their required service levels and are the most stable and best performing application in the industry He/she will be responsible to support process improvements to continuously improve the stability and performance of these applications This person will need to have flexible work hours as we have weekend support (rota) and adhoc support requirement to cover implementation/migration/ holidays etc

Candidate must be demonstrating a willingness to learn new technologies and business processes as required

Technical Requirements

5 years experience in an application support or technology support and be familiar with DevOps model

Strong Sybase, Oracle PL/SQL coding / debugging skills

Strong understanding of ETL logic - Informatica, Pentaho

Experience with UNIX/Perl/Python scripting

Hands on Experience with Autosys/Control-m Job Scheduler tools, splunk monitoring
Understanding of cloud architecture and AI concepts
1 Years of development experience
Strong monitoring, analytical and escalation skills

Strong debugging and trouble shooting skills
Experience in supporting Data Warehouses and Data Marts
Expertise in trouble shooting and resolving database performance bottlenecks

Excellent communication and presentation skills

Expertise in incident and problem management procedures

Experience working with UNIX & Windows Environments

Result oriented and highly flexible individual, able to work with minimal supervision

Good to have

1 year Experience in Informatica PowerCenter tool

1 years of work experience in a web-based distributed client server environment
(J2E, IBMs WebSphere, MQ, Mule)

IT Infrastructure Library (ITIL) basic course

Knowledge of financial products and core banking processes

Business Requirements

College degree, specialized training, or equivalent work experience

Familiarity working with geographically dispersed teams

Background in systems project life cycle, with emphasis on systems analysis and

Software support The candidate must have hands-on application support experience and be

Familiar with DevOps model

Professional Requirements

Strong interpersonal relationship and communication skills

Strong technical documentation skills

Strong organizational skills

Ability to multi-task /change focus quickly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th May 2020

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