• Support Analyst Jobs in United States Of America

  • Credit Suisse Securities (India) Pvt Ltd
  • United States Of America, Usa

Job Description:

Support Analyst # 137511

United States-NC-Raleigh |

Full-time (FT) | Technology [IT] | Job ID 137511 IT Support English

Credit Suisse is a leading global wealth manager with strong investment banking capabilities Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities We are Credit Suisse

We Offer

Business facing Support Analyst role in Corporate Service Technology group supporting Credit Suisse critical control room and compliance platform

Application support analyst to collaborate with business users to provide analysis, understand issues to provide solutions/resolutions in a timely manner Support critical & high visibility control room applications, batches and other critical CST applications

Opportunity to work in banks strategic Compliance platform for control room and develop relationship and create visibility with business, development & IT management

Escalate issues when required to ensure timely resolution

Responsible for monitoring business applications and services in production as 2nd Level, mainly based on Cloud, BigData platform & legal applications

Handling incident tickets as well as business user calls

Responsibility for Batch job monitoring and troubleshooting

Parsing and analyzing data feeds as well as error checking

Writing and running scripts on DB for ad-hoc reports

Application/component administration on Windows/ Unix servers

Software deployment and problem management

Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals

Automation of support activities

Responsible for production stability and Major Incident management (MIM)

Control Room Support team provides 12 hour coverage (800 AM-800 PM EST) from Raleigh working in multiple shifts Resource must also be available off hours during major incidents and some weekend work during production releases, incidents and major events

Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook

You Offer

You have bachelors degree in Computer Science/Engineering

You must have 3 years of experience with production support in Banking/other domains

Experience in UNIX & Windows environment

Experience in Oracle SQL/PLSQL and data analysis

You have deep understanding of supporting batch jobs using Ctrl-M

Experience supporting web based applications is preferred

You have deep knowledge of Service Now, Splunk etc is preferred

You have superb communication skills

You have very good analytical and problem solving skills

You are highly motivated & proactive team player, detail oriented and ambitious

For more information visit Technology Careers

Credit Suisse is an equal opportunity employer Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success Credit Suisse complies with applicable federal, state, and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities Subject to applicable law and regulatory requirements, Credit Suisse complies with state and local laws regarding considering for employment qualified individuals with criminal histories

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Credit Suisse Securities (India) Pvt Ltdarfix

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