• Support Analyst Jobs in Pune,India - 23838587

  • Elements HR Services Pvt. Ltd.

Job Description:

Sr Application Support Analyst reporting to the Application Support Lead- take responsibility for Delivery of 2nd Line Application Support services for application(s) under support Maintain system availability and supplementary services within SLA

Elements HR Services Pvt Ltd Connecting Talent with Opportunity AddThis Utility Frame

Your Role

Application Support (80%) Delivery of 2nd Line Application Support services for applications under support

Carry out Incident Management activities according to the process, procedures, and work instructions

Follow the Incident Management process, procedures, and work instructions

Incident registration, initial support & classification and update Incident records

Incident Resolution Coordination with 3rd parties - managing conf calls

Route unresolved incidents to Back Office Support Staff

Provide the end- user with status updates concerning Incident records;

If applicable, escalate to the Incident Management Process Manager

Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards

Ensure key application functions and scheduled activities are completed in a timely manner and within SLA

As directed by Application Support manager, participate in project/ change activities relating to the application(s) under support, including (but not restricted to current set)

Assistance to Support Lead (20%) Management of day to day delivery of the application support services to the client from both external and internal suppliers and Barclay s staff

Resolution of operational issues within the Application Support teams, impacting on the overall Application Service Delivery

Measure and monitor the operational performance against agreed service level agreements and associated cost models

Essential Skills

Application Support / Technical Competencies

Good understanding of the Credit Card Industry will be preferred but not mandatory

Good knowledge of ITIL framework ITIL certification preferred

Good knowledge of CRM Tools like Service First, Service Watch, Service Manager etc

Prior experience in application support is desirable

Understanding of JSPs and Servlets

Understanding of Struts, Spring and Hibernate Framework

Should be able to read the code snippets and debug issues

Experience on supporting Java/ J2EE enterprise applications

Experience on fine tuning & debugging application code & java diagnostics

Understanding of Web & Application Servers (iPlanet, Websphere, JBoss)

Experience in reconfiguring Thread, Database, MQ Pools on Application Servers

Understanding of JMS, Message Queues (MQ) and Flows

Good understanding about Unix Commands related to file handling, process management

Knowledge on AWK and SED will be an added advantage

Should be able to write simple queries for data retrieval

Knowledge on Database Indexes, Synonyms, Triggers

Knowledge on various types of Joins and its usage

Experience on reading oracle AWR / ASH reports

Experience in identifying long- running SQLs and improving them

Desirable Skills

Logical, analytical approach to problem solving

Effective team Leader and player

Flexible approach and ability to work under pressure

Consistent internal customer focus in a demanding environment

Sound time management and organisational skills

Good written and oral communications skills

Strong interpersonal and excellent communication skills

Effective man manager and team player with strong customer focus

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate in Any Specialization
Industry : Courier / Transportation / Freight / Warehousing
Functional Area : IT Software - Application Programming, Maintenance,
Role : Outside Consultant
Salary : Not Disclosed
Deadline : 15th Apr 2020

Key Skills:

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