Job Description:

Support Analyst

Coordinating with customer
Should be able to write and validate database queries
Responsible for providing analytical support coverage during hours assigned
Program corrections/enhancements to the ETP product lines
Provide patches to clients as appropriate
Verify customer issues in the ETP product lines
Provide a knowledge base to internal and external customers on ETP product lines
Provide accurate problem descriptions, with all necessary support documentation
Work as a team to meet contractual support requirements
Have good cross department communication and relationships
Provide resolution of support issues by having a strong understanding of the ETP Application Suite
Assist in the retention of support contracts by offering superior customer support experience
Assist in the education of clients on the ETP application suite

Skill& Experience

Experience 3 to 5 years
Knowledge on SQL Server 2005/ SQL 2008/ SQL 2012 database
Functional Area Retail Industry Knowledge is must

Base Location Mumbai, India

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:




Company Turnover
1 100 Crores

Company Size
1 10 Employees

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