• Supplies fulfillment specialist Jobs in Costa Rica

  • HP Inc.
  • Costa Rica
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Compiles and reviews reports detailing performance indicators, sales trends, and other sales data- related analysis
Supports day-to-day post-sales order transactions (eg, credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts
Collaborates with other departments and support groups (eg, internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues
Helps resolve highly complex customer issues (eg, distribution, pricing) and proactively follows- to assist external-facing customer service representatives
Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (eg, testing new systems to ensure order management system works correctly)

Education and Experience Required

Two year university degree or equivalent experience
Typically 6 years experience in a customer service role

Knowledge and Skills

Excellent communication skills Fluency in English and local language mastery
Advanced knowledge of internal processes and policies
Solid understanding of local legal compliance issues
Advanced problem-solving and analytical skills
Strong teamwork skills
Advanced time management skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 07th Jan 2020

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