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  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Job ID



India - Bangalore

Job Title Technical Support- Supervisor
Location Bangalore

About Company
Thermo Fisher Scientific Inc is the world leader in serving science, with revenues of more than $24 billion and approximately 70,000 employees globally We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity
Through our premier brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services

About Team
We are Digital Engineering Team - the software center of excellence for Thermo Fisher Scientific We are responsible for developing and delivering SaaS based applications and digital lab (Cloud-based) tools, to help scientists do their work more efficiently and with precision, enabling them to make our world healthier, cleaner and safer
Our world class software products and solutions accelerate scientific discovery and lab productivity These solutions
- provide rich content, selection tools, collaboration tools and scientific apps that allow our customers to focus on innovation and the complexities of their science
- create a connected world for our customers where discoveries happen the smart way
- where every device/product is connected, self-aware, and self-healingthereby enabling efficient workflows and collaborative science
- enable our customers to efficiently manage their lab by providing them insight to workflow processes, asset uptime and product availability We give them the flexibility to access what they need when they need it, allowing them to select and receive products and services across multiple channels
We apply industry best practices to the design, development, and deployment of world-class software products built to leverage the power and scalability of the cloud

Roles and Responsibilities

Managing customer support requests in a professional and efficient manner to resolution
Build working relationships with other departments of Thermo Fisher Scientific CMD, particularly within the software development and product teams
Technical mentoring of local support team members
Proactively learn new information technologies and chemical techniques
Become an expert in the supported software products
Attend visit customers for on-site relationship building or troubleshooting
Be the intermediary between customer and Thermo Fisher to ensure mutually beneficial resolutions
Other duties as assigned

Candidate Requirement
Education and Experience Levels
Bachelors in Biopharma / BioSciences /Chemistry or equivalent discipline with Minimum 7 years of work experience

Required Skills, Knowledge and Experience Working knowledge of Windows 10
Above three years technical experience in the software or laboratory arena
Experience of managing or mentoring individuals
Working knowledge of a Chromeleon Chromatography Data System or relevant software (Thermo Scientific Chromeleon 7, Waters Empower, Agilent OpenLAB, Shimadzu LabSolutions)
Knowledge of chromatography or mass spectrometry instrumentation and its usage in an industrial laboratory setting is advantageous (Thermo Scientific, Waters, Shimadzu, Agilent)
Knowledge of client / server software architecture and virtualisation is advantageous (Microsoft Terminal Server, Windows Server, Citrix, Virtual Machine)

Preferred skills & Knowledge

Knowledge of relational database and network communication concepts is advantageous (SQL Server, Oracle)

Organized with the ability to prioritize workload and work under pressure
Comfortable with and effective at expressing and exchanging ideas, concepts and designs in a group setting
Tenacious problem solver
Enthusiastic, positive, action oriented attitude
Above average verbal and written communication skills (fluent in English)
Ability to communicate with people at all levels, from managers, technical experts to novice users
Ability to travel nationally and internationally up to 20 PERCENT

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer Apply today http//jobsthermofishercom

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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