• Super Premium desk-Direct Banking Channel-Phone banking Sal 25k Jobs in Mumbai,India

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  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

  • PFB JD for Super Desk


  • Job Purpose


  • Responsible for ensuring deliver of competent and consistent service in line with set standards that results in an enhanced customer experience for PBG-Imperia customers


  • 1 To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently


  • 2 To ensure zero defect processing of all customer requests, judicious utilization of financial & non-financial authority for - reversals, referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned


  • 3 To ensure complete and accurate resolution within the defined TATs


  • 4 To ensure process compliance as per the set Audit and SQ guidelines


  • So that


  • The Super premium Priority Service desk achieves the prescribed Service Excellence standards

  • Customer Service in Bank - Salary 24000 in hand - Day Shift

    Desired Profile

    Graduate / Post Graduate

    Experience in Customer Service Process in BPO, Bank, Insurance etc companies will do

    Knowledge about customer service, banking & insurance

    Ready to work in rotational shifts



    7 am to 9 pm (9 hrs rotational shifts)

    7 am to 11 pm (9 hrs rotational shifts)


    Week Offs

    Any 2 rotational week offs


    Salary Range

    16,600 to 24,000 in hand (max 35 lac CTC)


    Call or what’s app now - 8169642494 / 7738521154 / 9773553319 / 9022157571

    Day Shift Inbound Process - Not a BPO - Only Bank Payroll Jobs Call

    Hy Fly Consultancy        

    Free Placment / No Registration Charges

  • Bank Payroll Day Shift Jobs in Mumbai, Navi Mumbai & Thane

    Phone Banking / Internet Banking Department

  •                 Inbound Phone Banking Officer & Outbound Phone Banking Officer

  •                 Receive Calls of the Existing Bank Customers - Solve their banking related queries on                 calls

  • (related to home loans, personal loans, credit card payments, demat account, savings account, current account transactions etc)

  •                 Make calls to the Existing Bank Customers - Give them reminders for the EMI / Payment                 against Credit Cards due in near future

  • (Explain them the loss or ill-effects of not making the payments on time & make sure that they soon makes the payment & do not become a defaulter Follow up with them till they make the payments)

    Salary 16k to 24k in hand (as per interview, previous experience & document verification)

    Work from Monday to Saturday ( Sunday Fixed off / Alternate Staurday Working & Other Bank Holidays Provided)

    It is not a Field Job or Sales or Marketing job

    Employees will work on the payroll of Banks directly & will work in the premises of the Bank itself - ie the HO wher the phone banking department operates in Mumbai, Navi Mumbai & Thane

    Candidates may share their CVs or directly call us / sms / whats app us on 7738521154 / 8080126356 /  8169642494 or share their cvs immediately

    Please suggest referneces to friends in need of job or share their details with us


  • Interested candidates may contact hr recruiter at Hy Fly Consultancy      between 9 am to 6 pm

    On the PAYROLL  of Bank No sales No Targets Earn great incentives

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

    8169642494 - Simran


    Or email your resume on  with subject Line Phone Banking Officer - Bank Payroll

    Hy Fly Consultancy


    Free Placement / No Registration Charge


    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Telemarketing,Voice Process - Both BPO Type,Insurance A
    Salary : Rs 1.80 - 3.40 Lacs p.a.
    Deadline : 18th Mar 2020

    Key Skills:

    Company Profile:

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