• United States Of America, Usa

Job Description:

Ingersoll Rand is a diverse and inclusive environment We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans

SUMMARY

The Store Team Leader is a trusted advisor to customers who works with them to identify their needs and helps to resolve parts or equipment issues with sales of quality parts and solutions offerings In addition, person is responsible for warehouse and fulfillment As a leader, this role is also responsible for overall store/facility management and supervises a small team

Customer Facing

Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions

Ensures all customers are engaged by a store associate before they reach the counter (10 ft /10 seconds in store rule of engagement)

Drives sales by maintaining current knowledge of all portfolio offerings and leverage technical knowledge of parts to provide value propositions to the customer and drive sales

Drives sales by identifying related products or add on extension needs and making customers aware of product promotions and adding lines to parts orders

Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies

Occasionally visits external customers to better understand their needs and potential sales opportunities in future

Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition

Lead overall implementation of product and vendor promotions and customer events

Ensures portfolio for the store and showroom is kept current and incorporates local customer needs to ensure high availability of sales

Makes outbound calls including marketing new products

Generates lead sheets for Account Managers

Processes Reklaims

Leadership and Winning Culture

Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results

Establishes work objectives and plans and manage distribution of work among associates

Utilize HR team and IR Talent Management System and processes to effectively work with associate(s) to establish goals, manage overall performance management, and ongoing development

Works with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase

Builds a sales culture, reinforcing parts and solutions sales through coaching and training Leverage sales reporting to identify opportunities for improvement

Establishes leadership cadence for team including communication and community events to help

build engaged team

Role-models engaging customer-facing behaviors and customer service

Lead recognition, informal and formal for the store including ongoing individual recognition and recognizing successes

Participates in different team and community involvement activities

Operations

Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment

Responsible for cash management process including reconciliation

Responsible for showroom appearance

Develop and execute annual operating plans for store Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance

Work with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration

Responsible for achieving store sales goals objectives including customer and vendor events

Conduct market price and product needs analyses and recommends new product offerings to Retail Operations Leader

Address and resolve facility issues and manage store operations to ensure follow through, productivity and quality in standard work and processes

Ensure compliance with Company safety programs procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture

Complete training as required, including safety training, certification and testing

Responsible for maintaining required daily, weekly and monthly reports

Store operations including but not limited to successful implications of performance scorecard metrics

Back office

Overall responsibility for all aspects of warehouse and inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, storage and obsolete slow moving inventory (OSMI)

Responsible for will calls

Filing of M/Ss, freight bills of lading, equipment packing slips, etc for inventory reconciliation and audit purposes

Manages transfers

Responsible for monitoring/auditing all product returns and warranty transaction/claim activity

Flexibility to work outside normal work hours/weekends, as required

SUPERVISORY RESPONSIBILITIES

Position supervises a small team Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and/or EXPERIENCE

We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience Proven experience in building customer relationships Experience working in a process management system and priority setting Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers Must have good computer skills including Microsoft Office; Word, Excel, and Outlook Proficiency in an inventory management system or retail sales program a plus

LANGUAGE SKILLS

Ability to read, analyze, and interpret policies, processes, and procedures Ability to write reports and business correspondence Ability to effectively present information and respond to questions from leaders, vendors, and customers

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms The employee frequently is required to stand, walk, and sit The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds Any lifting above 50 pounds should be done mechanically Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

This position works in a typical parts store/warehouse environment While performing the duties of this position, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat When working in the warehouse, employee is occasionally exposed to fumes from forklift The noise level in the work environment is usually moderate

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Company
Ingersoll-Rand (India) Ltdarfix

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