• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At Ingersoll Rand we are passionate about inspiring progress around the world We advance the quality of life by creating comfortable, sustainable and efficient environments Our people and our family of brandsincluding Club Car , Ingersoll Rand , Thermo King , Trane , American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency We are a global business committed to a world of sustainable progress and enduring results For more information, visit wwwingersollrandcom

Ingersoll Rand is a diverse and inclusive environment We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans

SUMMARY

As the Store Manager, you will be responsible for the successful management and leadership of a Trane Supply Store and warehouse facility In this role, you will lead a team of customer sales associates, warehouse technicians and other specialty positions based on local market, product offerings and other factors The Store Manager is responsible for the management of overall operations and sales, understanding local markets and product representation, and leading and developing the store team

Customer Facing

Foster a Customer-focused culture in the store

Drive a sense of urgency and accountability to satisfy the customer, by fully identifying customer issues and offering timely and quality solutions

Utilize customer feedback tools/ methods to engage associates in continuous improvement of the overall customer experience

Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition

Lead overall implementation of product and vendor promotions and customer events

Builds strong relationships with key customers

Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and associates as needed

Performs customer surveys and focus group meetings

Ensures portfolio for each store and showroom is kept current and incorporates local customer needs to ensure high availability of sales

Leadership and Winning Culture

Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results

Establishes work objectives and plans and manage distribution of work among associates

Utilizes HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development

Works with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase

Builds a sales culture, reinforcing parts and solutions sales through coaching and training Leverage sales reporting to identify opportunities for improvement

Establishes leadership cadence for team including communication and community events to help build engaged team

Role-models engaging customer-facing behaviors and customer service

Leads recognition, informal and formal for the store including ongoing individual recognition and recognizing successes

Participates in different team and community involvement activities

Operations

Develop and execute annual operating plans for store Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance

Responsible for cash management process including reconciliation

Works with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration

Responsible for achieving store sales goals objectives

Conduct market price and product needs analyses and recommends new product offerings to Retail Operations Leader

Manages store operations to ensure follow through, productivity and quality in standard work and processes Oversee store inventory program to ensure inventory levels to support customer availability, and reduce OSMI Forecast requirements and provide input to SIOP process

Ensures compliance with Company safety programs procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture

Completes training as required, including safety training, certification and testing

Responsible for maintaining required daily, weekly and monthly reports

Store operations including but not limited to successful implications of performance scorecard metrics

Responsible for showroom appearance

Back office

Overall responsibility for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and obsolete slow moving inventory (OSMI)

Responsible for monitoring/auditing all product returns and warranty transaction/claim activity

Responsible for oversight of warehouse responsibilities including parts deliveries, stocking, and storage

Manages transfers

Flexibility to work outside normal work hours/weekends, as required

SUPERVISORY RESPONSIBILITIES

Directly supervises customer sales associates, warehouse, and delivery personnel in store Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and/or EXPERIENCE

Associates (AA) degree or equivalent combination of education and experience Two years supervisory experience with two or more employees Proven experience in building customer relationships Experience working in a process management system and priority setting Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers Must have good computer skills including Microsoft Office; Word, Excel, and Outlook Proficiency in an inventory management system or retail sales program a plus

LANGUAGE SKILLS

Ability to read, analyze, and interpret policies, processes, and procedures Ability to write reports and business correspondence Ability to effectively present information and respond to questions from leaders, vendors, and customers

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Company
Ingersoll-Rand (India) Ltdarfix

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