• Storage Technical Support Specialist Jobs in Costa Rica - 23778140

  • IBM India Pvt Ltd
  • Costa Rica
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Introduction
At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible To lead in this new era of technology and solve some of the worlds most challenging problems

Your Role and Responsibilities
Provide real-time assistance to field technicians to resolve critical client technical issues (when required)
Ensure that all actions taken are clearly and regularly documented in the support service request
Create and maintain internal knowledge base/technical documentation for the Level 1 support teams to leverage for common issues on supported Storage products
Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage

This position will require working in US and AP prime time and periodic weekend on-call duties Participate in internal projects and continuous improvement initiatives
Follow established processes for effective management of support incidents
Desire for ongoing skills development

Required Professional and Technical Expertise
Excellent command of spoken and written English (B2-C1 level)
Troubleshooting and analytical thinking skills to identify and resolve problems
Ability to manage complicated requests and irate users
Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices
Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc)

Previous experience in storage and systems architecture in an enterprise environment
Willingness to travel internationally on occasion for additional education

Preferred Professional and Technical Expertise
Experience with UNIX/Linux OS and virtualization technologies
Knowledge in TCP/IP concepts
Experience with Cluster/HA environments
Previous experience in delivering technical education will be considered an advantage
Industry recognized associate, professional, or expert certification
Second foreign language will be considered an advantage

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network Its this unique blend of bold new ideas and client-first thinking If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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