• Staff Technical Support Engineer Jobs in Chennai,India - 24982089

  • VMware Software India Pvt Ltd

Job Description:

Staff Technical Support Engineer Chennai, India Job ID R1902475 Company

VMwares world-class, award-winning R&D; team is comprised of thousands of top-notch computer scientists and software engineers that are transforming computing through virtualization Members of the R&D; team voice their creative ideas and watch them become initiatives, participate in exciting short-term and long-term products on the VMware roadmap, initiate advanced research projects, and/or write and test code that ships At VMware, our engineers continue to learn and grow by working with top professionals from around the world and recent graduates of top universities and by taking advantage of our extensive internal training opportunities and generous external education assistance program R&D; team members work on the latest computing equipment and have access to the ACM and IEEE libraries VMware has R&D; offices in Silicon Valley; Burlington, MA; Cambridge, MA; Broomfield, CO; Sofia, Bulgaria; Aarhus, Denmark; London, UK; Herzliya, Israel; Bangalore, India; and Beijing, China

Group Description (Velocloud - SDWAN)

VeloCloud is solving ITs problem of cost effectively provisioning branch, SMB and mobile users with both high performance and controlled access to Public and Private Cloud Applications As applications and services migrate from local sites and Data Centers to the cloud, access over fixed and mobile broadband becomes critical Existing solutions are suited for larger, IT supported sites accessing enterprise Data Centers over private, dedicated networks

Responsibilities

Take ownership of issues reported by the customer and work towards its resolution
Provide immediate solution / workaround and guide customers till issue is resolved
Provide timely and accurate information to customers
Live debugging / troubleshooting on the customers environment to collect additional information about the problem
Recreating customer issues in local lab environment, for root cause analysis and work with subject matter experts for fixing of the issues
Document the knowledge in the form of knowledge base / technical notes
Initial configuration & roll out of new customer installations
Quick turnaround time in resolution of issues for higher level of customer satisfaction

Requirements

Candidate would be a member of TAC team
Candidates should have 5 years (or above) of experience in handling Support on networking products
Ability to work independently in fast paced unstructured environment
Good communication skills
Good analytical & troubleshooting skills
Strong working knowledge of networking protocols in L2/L3 of OSI stack (especially OSPF / BGP)
Strong in fundamentals of TCP/UDP
Routing & Switching (CCNP) - Preferred
CCIE Routing & Switching will be an added advantage
Experience with virtualization and cloud hosting platforms will be of added value
Education Should possess a minimum qualification of BE/BTech in CS/IT/ECE/EEE

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 06th May 2020

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