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  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success

Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

Position Description

The Technical Support Analyst provides technical support for BMC products and related software products Job scope includes, troubleshooting and solving issues of moderate to complex scope related to Bladelogic Server Automation product and integrations Collaborate with other engineers to drive to issues to resolution

Primary Roles and Responsibilities

Respond to and resolve all customer inquiries (via phone, e-mail, WebEx) Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
Act as knowledge champion helping improve the quality of Knowledge Base
Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
Positively impacting high value account(s) / customers through working on critical issues
Identifies areas of business improvements and thus solving them with minimum direction
Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better


Bachelors Degree (BE/BTech/BCA/MCA/BSc) with 8 years of hands-on experience in IT Minimum of 5 years working directly on Technical Support Role
Mandatory skills required on Unix/Linux System security, Provisioning, Patching, LDAP, User Management, Volume Management
Basic Networking Concept, Shell Scripting
Added Advantage
Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
Windows Administration
Virtualization (VM Hypervisors, template based provisioning, VM administration)

Hands-on experience of troubleshooting on operating systems
Excellent Communication skills

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

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