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  • 7 - 9 Years
  • Posted : above 1 month

Job Description:

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

BMC Software The Multi Cloud Management Company

Any modern business must do two things really well serve its customers the best way possible, and introduce market-changing innovation At BMC we help you run your business as you reinvent it, with open, scalable, modular multi-cloud management solutions that bridge the divide between legacy and new IT

92 of the Forbes Global 100 rely on BMC to accelerate their digital initiatives With more than 35 years of leadership in IT management solutions and over 10,000 customers worldwide, BMC provides IT solutions that deliver speed, agility, and efficiency from mainframe to mobile to cloud and beyond

Position Description

The Staff Specialist Technical Support Analyst provides technical support for BMC products and related software products Job scope includes, troubleshooting and solving issues of moderate to complex scope related to TrueSight Capacity Optimization Collaborate with other engineers to drive to issues to resolution

Primary Roles and Responsibilities

Respond to and resolve all customer inquiries (via phone, e-mail, WebEx) Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
Act as knowledge champion helping improve the quality of Knowledge Base
Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
Positively impacting high value account(s) / customers through working on critical issues
Identifies areas of business improvements and thus solving them with minimum direction
Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

Qualifications

Bachelors Degree (BE/BTech/BCA/MCA/BSc) with 7-9 years of hands-on experience in IT Minimum of 5 years working directly on Technical Support Role
Linux/Unix Certification is a plus
Strong knowledge on one of the UNIX/Linux operating systems
Basic knowledge of windows and experience on application/production server
Knowledge and understanding of basic networking concepts
Have exposure in handling global enterprise customers

Added Advantage Database (Basics of PL SQL, DB-log analysis, system activity report, etc) Windows Administration Active Directory, Domain controllers Virtualization (VM Hypervisors, template based provisioning, VM administration) Hands-on experience of troubleshooting on operating systems
Excellent Communication skills & experience on working with global customers
Good troubleshooting skills and Flexible with work hours
Ready to work in rotational shift

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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