Job Description:

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success

Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

Position Description

A Staff Specialist Technical Support Analyst is responsible for fielding and resolving BMC issues by utilizing internal systems, troubleshooting utilities, and support processes The position requires close communication with multiple departments while maintaining issue ownership The analyst must be proficient in documentation and have the ability to work independently on support issues all while following departmental policies

Primary Roles and Responsibilities

Provide support to our customers and partners while being an advocate for their requests
Maintain ownership and follow through consistently on the communication of all Support Issues
Continually increase your knowledge of the BMC product suite and other related technologies
Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
Understand and abide by escalation procedures and interdepartmental policies
Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
Act as an internal resource for the Technical Support Department by increasing the knowledge of the department based on your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
Perform job requirements on a daily basis with a high level of autonomy
Develop a high level of skill using our internal resources
Exhibit strong documentation skills

Qualifications

Bachelors Degree (BE/BTech/BCA/MCA/BSc) with 7-9 years of hands-on experience in IT Minimum of 5 years working directly on Technical Support Role
Experience in integrating SOA with various external systems using plugins/HTTP/REST/SOAP/CLI/API/Web Service calls
Experience with MS SQL, MySQL, Oracle SQL, application servers like Tomcat
Exposure in XML (XPATH, XSLT) transformation
Exposure in vSphere, management of hosts, clusters and VMs
Fundamental understanding of a Windows and LINUX-based operating system is required
Familiarity with networked/distributed computing environment concepts
Familiarize to public clouds services like, AWS, Azure preferred

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
BmcSoftware India Pvt Ltdarfix

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