• SSP Hiring for NOC Associate Jobs in Gurgaon,India - 24971776

  • SSP India Private Limited
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

NOC Associate Gurgaon, Haryana Salary Dependent on Experience + Extensive Benefits Package SSP is a global provider of technology systems and solutions across the entire insurance industry We provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery Want to want to work with great people, in modern offices and have the opportunity to progress and develop your career? Our team is growing, so we are on the lookout for a passionate Network Operation Associate (NOC) Associate to join our Customer Support Services Team based at our Gurgaon office THE PURPOSE OF THE NOC ASSOCIATE WILL BE As a network operations associate you will be a part of a NOC team which monitors, maintains and troubleshoots the SSP hosting infrastructure and its associated services The goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware and OS issues in a timely and efficient manner whilst maintaining uptime for all systems WED LIKE TO MEET A NOC ASSOCIATE WITH At least 2-4 yrs of work experience in a relevant role Experience of working on a Service Desk, analysing and resolving client issues This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSPs needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills  Organised and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift THE NOC ASSOCIATE RESPONSIBILITIES INCLUDE Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting server, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next WHATS IN IT FOR YOU? A unique, modern working environment A clear, personal learning and development plan to develop your career further Generous holiday allowance (32 days + Public Holidays) life assurance, Family insurance cover SSP flexible benefits and Day care Facilities, Maternity pay, Flexible working option Both side Cab Facility Clubs Crickets and Chess activities, JOSH club for social events, quarterly company Town Hall events Yammer collaborate on ideas and suggest future business opportunities through our lightbulb groups BEHAVIOURS We have a strong, clear vision to be the leading provider of insurance technology software and our values describe what makes SSP unique, and capture the SSP spirit that runs through everything we do Respect Ownership Collaboration Innovation Energy A CAREER WITH US SSP believes the most valuable asset for any business is the people it employs It is crucial therefore to employ and invest in the best At SSP we believe that our diversity makes us stronger As an equal opportunities employer we celebrate and support everyone who works for us We are committed to providing equal opportunities in our working practices and are proud of our inclusive culture It goes without saying that we do not discriminate on any basis Instead we continue to actively promote equality and grow our diverse workforce for the benefit of our customers, products, our business and our people

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization
Industry : IT-Software / Software Services
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role : Associate/Senior Associate -(NonTechnical)
Salary : Not Disclosed by Recruiter
Deadline : 06th May 2020

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