• Sr Technical Product Support Specialist Jobs in Bangalore,India - 25030706

  • Neustar

Job Description:

Responsible for identifying customer impact, analyzing, troubleshooting, and resolving customer tickets across the OMS products

Follow up with clients to ensure their systems are fully functional after troubleshooting

Prioritize and manage several open issues at one time

Work closely across OMS teams to provide solution, temporary workaround, fixes, and escalate issues for permanent resolutions

Owner for customer issues and escalations Work with Incident Management folks for immediate resolutions

Excellent Problem Solving skills, excellent command over Oral and written communication, and should be flexible and adaptable to work in shifts

Ensure all issues are properly logged/documented and escalated internally

Provide prompt and accurate feedback to internal and external customers

Technical Skills

3 to 5 years experience with Java/J2EE, Hibernate, Spring/JSF/ Angular JS

3 to 5 years experience with BPEL , Tomcat and Apache server

3 to 5 years experience with automation tools such as chef and Jenkins

3 to 5 years experience with scripting skills in Perl, Unix Shell Scripting and Windows batch scripting

5 plus years experience with Database driven applications ORACLE/MySQL

Good written and Oral Communication and Presentation skills

Good at problem solving and attitude to resolve issues

Good at debugging skills

Neustar does not accept unsolicited resumes from external firms or agencies Neustar will not be responsible for placement fees associated with unsolicited resumes

DIVERSITY
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career We invite you to join us

EOE of Minorities/Females/Vets/Disability
Neustar, Inc considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements Neustar, Inc, complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th May 2020

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