• Sr Officer/Asst Mgr (DCC Collection) Jobs in Jaipur,India

  • Bajaj Auto Finance Ltd
  • Save Job
  • 3 - 9 Years
  • Posted : above 1 month

Job Description:

Process related

  1. Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio

  2. Review cases with FOS / TL and work assignment basis the disposition code

  3. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases

  4. Receipt book & Repo kits allocation and auditing on periodic basis

  5. Stock inventory and maintaining the inward and outward register

  6. Liquidation of asset in coordination with broker and HO team and collect payment

  7. Agency billing closure within 60 days of the work completed month

  8. Ensuring prior approvals in repo cases & helping the agency manage repo related issues

  9. Handling collection/repo related customer service issues/escalations

  10. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties

Performance related

  1. BKT resolution with agency and FOS level need to be tracked and reviewed

  2. Flow rates to next BKT needs to be restricted on the location you are handling

  3. Remove the non performing fos and recruitment the fresh team and train as and when required

  4. Remove the non-performing agency and recruit new vendor basis company requirement

Compliance related

  1. CRM queries needs to be closed as per the TAT assigned

  2. RCU audit queries has to be reverted before TAT and implementation of committed action at field level

  3. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field

  4. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis

HHT not working need to be informed to IT team for need of support


Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 04th Feb 2020

Key Skills:

Company Profile:

Bajaj Auto Finance Ltd
Bajaj Finance Limited is the most diversified NBFC in the country, financing the widest set of outcomes Our entire portfolio is designed to enable you to take control of your aspirations which could be as varied as improving your lifestyle, buying new motorcycle or household goods, or indulging in that much deserved family holiday; whatever be your plan, we have the capability to support it

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